About the Role

Uber Eats is looking for a Manager for its Central Operations team in Paris. Central Operations’ mission is to make the Uber Eats platform the preferred food delivery platform for restaurants, couriers and eaters across the 150 cities where we operate in France, Switzerland and Belgium. You will be in charge of creating optimal delivery experiences and sustainable economic opportunities for the 15 000 restaurants and 25 000 couriers partners using Uber Eats app.

Operations Manager is a key role for Uber Eats and combines various skills such as: project management, process creation and automation, advanced data analytics, daily interactions with our Product teams in New York and San Francisco, as well as with our City Manager teams, who are in contact with partners across France, Switzerland and Belgium.

What You’ll Do

• Process & Tool Creation: One of an Operations Manager’s biggest tasks at Uber Eats is to create processes and tools for our restaurants and couriers partners and teams in the field. For example, you might automate a marketing campaign, build new rules that help fight fraud, develop new partnerships (equipment, road safety, food safety…), optimize onboarding processes or create an identification system for delivery problems and then find scalable solutions to correct these.
• Project Management: Operations Managers oversee projects from their initial definition until their final implementation. They are also responsible for defining and following project KPIs. You will have the opportunity to collaborate with many different teams in France and across the world, ensuring alignment, quick execution - all while maintaining Uber’s high standards for operational execution.
• Data analysis: Uber wouldn’t be uber without all of our data. You will autonomously create your own analyses and dashboards to measure your projects’ success.
• Interactions with Product teams: You will maintain links between on-the-ground teams and our Product teams based in San Francisco, New York and Amsterdam. You will be the voice of the French market, helping to prioritize future application changes, and you’ll help launch all the new product functionalities each week across your market.

What You’ll Need

• Minimum of 3 years of Startup, Strategy Consulting, Operations Management or other relevant experience
• Fluent French and English 
• Ability to manage high performing teams and stakeholders (both internal and external)
• A process guru with a demonstrated track record of leading initiatives and projects at your organization that drive positive impact for your business.
• Passion for the on-demand delivery space, and food delivery in particular.
• Self starter, relationship oriented person with proven stakeholder management skills
• Ability to take initiative in a constantly changing work environment and adopt a generalist do-what-it-takes mindset.
• Excellent Excel skills (Experience with SQL and Salesforce a plus)
• You accept and love feedback. From our restaurants and our food rating systems to our day-to-day work-style, Uber welcomes feedback on all fronts.