Within the Copilot team, one of the three solutions we offer, you will be responsible for a portfolio of customers :
Onboarding and training customers on the MalouApp
Understanding the customer’s strategic objectives to better guide the customer relationship
Ensuring regular and timely follow-up through monthly activity reviews
Maintaining a high level of customer satisfaction
Building customer loyalty by maximizing contract renewals
Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)
Writing briefs for photoshoots and coordinating with photographers
Creating and scheduling social media posts
Setting up sponsorship campaigns through Facebook Business Manager
Daily monitoring and analysis of best social media practices in the industry
SEO (Search Engine Optimization):
Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)
Defining keyword strategies
Writing posts for Google My Business (GMB)
Drafting response templates for reviews and personally responding to positive reviews
You have a proven sense of building strong relationships with your interlocutors
Social media and the food industry hold no secrets for you.
Highly creative, you have many ideas that you enjoy seeing come to fruition. 💡
Previous experience as a community manager
You have a good overall digital and general knowledge.
Your passed experiences led you to manage customer relations (bonus)
Proficiency in graphic design software and/or video editing (bonus)
Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours).
You are meticulous, structured, and proactive.
You have strong analytical and synthesis skills.
Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling.
You want to join a young, dynamic team within a growing start-up 🚀
Case study to do at home
Interview with Lisa, Team Lead Copilot and a member of a team
Interview with Mathieu, Head of Customers
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