Account Manager FoodTech H/F

CDI
Paris
Salaire : Non spécifié
Début : 03 mars 2024
Télétravail non autorisé
Expérience : > 6 mois
Éducation : Bac +4

Malou
Malou

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Le poste

Descriptif du poste

Within the Copilot team, one of the three solutions we offer, you will be responsible for a portfolio of customers :

Customer Relationship

  • Onboarding and training customers on the MalouApp

  • Understanding the customer’s strategic objectives to better guide the customer relationship

  • Ensuring regular and timely follow-up through monthly activity reviews

  • Maintaining a high level of customer satisfaction

  • Building customer loyalty by maximizing contract renewals

Community Management

  • Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)

  • Writing briefs for photoshoots and coordinating with photographers

  • Creating and scheduling social media posts

  • Setting up sponsorship campaigns through Facebook Business Manager

  • Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

  • Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)

  • Defining keyword strategies

  • Writing posts for Google My Business (GMB)

  • Drafting response templates for reviews and personally responding to positive reviews


Profil recherché

  • You have a proven sense of building strong relationships with your interlocutors

  • Social media and the food industry hold no secrets for you.

  • Highly creative, you have many ideas that you enjoy seeing come to fruition. 💡

  • Previous experience as a community manager

  • You have a good overall digital and general knowledge.

  • Your passed experiences led you to manage customer relations (bonus)

  • Proficiency in graphic design software and/or video editing (bonus)

  • Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours).

  • You are meticulous, structured, and proactive.

  • You have strong analytical and synthesis skills.

  • Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling.

  • You want to join a young, dynamic team within a growing start-up 🚀


Déroulement des entretiens

  1. Case study to do at home

  2. Interview with Lisa, Team Lead Copilot and a member of a team

  3. Interview with Mathieu, Head of Customers

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