Our Customer Success department based in Bordeaux/Cestas is looking for its future International Customer Support Engineer (M/F)

Within one of our customer support teams based in Bordeaux/Cestas (France) and under the responsibility of the team manager, you will be in charge of assisting our customers and subsidiaries with Lectra products (cutting machines, plotters, spreaders, software, industry solutions 4.0). Your main mission will be to guarantee the availability of Lectra machines installed at customers. In order to ensure the best performance of Lectra equipment, the customer support engineer will provide remote support in order to solve efficiently the problems and will take actions for smart services functioning, according to the service contracts.

All these actions are undertaken in order to ensure a good level of satisfaction for our customers, providing quality services and maintaining the optimal performances of our machines.

You have a degree in industrial engineering, electronics, mechanics or production and have a first professional experience (including internship).

You know or are familiar with:
• The use of electric and electronic applications, troubleshooting and good initiative for practical concepts and procedures related to manufacturing and productivity,
• CAM applications and robotics – software and hardware
• PC

In the same time, you must have excellent communications skills and be focused on service, owning real capabilities in order to adapt and analyze, particularly for problems resolution that appear at our internal and external customers.
You are fluent in Romanian and English, ideally French (not required).

Are you interested in this opportunity? Please apply via our Welcome to the jungle page or contact us directly at drh-lectra@lectra.com