Product Owner / Product Manager - Paris, France Diabolocom

CDI

Paris

Télétravail fréquent

Salaire : non spécifié

> 2 ans

Bac +5

il y a plus de 4 ans

Votre nouvelle entreprise

242 collaborateurs

Logiciels

IT / Digital

SaaS / Cloud Services

Electronique / Télécommunications

Âge moyen : 33

Créée en 2005

70%

30%

Diabolocom is the leading European provider of AI-first cloud contact center (CCaaS) and customer experience (CX) solutions that help organizations deliver seamless, personalized interactions at scale.

Our cloud platform combines proprietary AI technology, native telecom infrastructure, and deep CRM integrations to optimize contact center operations for medium to large companies. As a licensed telecom operator, we deliver carrier-grade voice quality, support high call volumes, and provide phone numbers worldwide.

Our AI services are purpose-built for customer relations, helping teams automate tasks, improve data quality, and enhance operational efficiency. These capabilities are fully integrated into our cloud contact center platform and are also available through multilingual APIs.

Diabolocom empowers Customer Service and Sales teams to manage both inbound and outbound interactions through an advanced dialer, while providing real-time monitoring, analytics, and seamless integrations with leading CRM systems.

Trusted by more than 400 clients and deployed in over 60 countries, Diabolocom operates from offices across Europe, the USA, Brazil, and the UAE. The company has been consistently recognized for innovation and leadership in AI-powered customer experience, including the 2024 Frost & Sullivan AI Leader award and the 2026 Frost & Sullivan Technology Innovation Leadership award.

Vos missions au quotidien

Are you passionate about solving customer, business, and technology puzzles? We are looking for a new Product Owner / Product Manager to join our team.

At Diabolocom, you will:

Collaborate with customers, marketing, sales, and user supports to understand and anticipate market needs, keeping our product development philosophy in mind:

Adequacy to real needs (pragmatism)
Business orientation (focus on the service provided to actors in the field)
Ease of use (ergonomics and user experience)
Openness (integration capabilities, APIs)

Translate feature requests, business strategy, and market opportunities into product priorities
Participate in the definition of product strategy and roadmap to deliver value iteratively
Write highly customer-focused specifications and user stories
Define the scope of sprints/releases with our agile cross-functional development teams
Assist our development teams throughout sprints and manage testing activities with our QA engineers
Create and maintain user documentation (offline and online, with a focus on online contextual help)

Ce que l’on cherche

Why we want you:

Engineering school degree
2+ years’ Product Management experience
A genuine interest in technology and a proven track record in delivering innovative solutions in modern consumer technologies
A strong sense of User Experience and ergonomics
The ability to work in a fast-paced and hands-on start-up culture
Excellent English and French communication skills
Organizational and leadership abilities

We’re also looking for:

Experience working with lean/agile methodologies and tools
Experience in product-driven data analysis
Experience with prototyping and sketching tools

Why join us:

We offer a multicultural environment with teams in 5 countries across Europe (and expanding)
We offer opportunities to learn and grow
We are at a pivotal stage in our development with a significant acceleration of our growth
We are located in the very center of Paris, 100m from the Opera

Nos étapes de recrutement

Call with Jade, our Talent Acquisition Manager
Visio with David, our COO
Case study (1h maximum)
On-site interview with David, our COO and the Product team (to meet your future colleagues :) )