Your Team

As Sales Support Manager, you will be in charge of carrying a part of the Revenue target for our SMB and Self-service customer base. You will lead a team of 4-5 Sales Support Specialists who engage directly with prospects and customers to drive small-scale deal closures, and promote customer satisfaction for our long tail of SMB customers. Your team plays a critical role in ensuring smooth onboarding, rapid issue resolution, and identifying revenue opportunities within our customer base.

Your Missions

Team Management

- Lead and coach a growing team of Sales Support Specialists based in Paris.

- Drive performance, motivation, and personal development.

- Build onboarding, enablement, and continuous learning frameworks.

Operational Excellence

- Ensure timely responses to requests for transaction, both on new deals and upsells, in line with SLAs.

- Drive execution and efficiency in ticket handling and inbound inquiries, by setting up workflows and cadences.

- Monitor KPIs such as Time-to-first contact, conversion from support to deal, and Revenue generation. Track weekly, monthly, and quarterly KPIs. Provide accurate forecasting and data-driven insights.

Sales & Revenue Contribution

- Oversee and improve deal closing processes for small commercial opportunities.

- Ensure team members consistently meet their monthly revenue and retention targets.

- Collaborate with Sales teams on pipeline routing and expansion opportunities.

Customer Retention & Growth

- Implement scalable practices to reduce churn and improve product adoption.

- Equip the team to identify upsell and cross-sell opportunities.

Cross-Functional Collaboration

- Work with Product and Customer Solutions to relay customer feedback and influence roadmap.

- Partner with Enablement and Ops to refine processes, tools, and reporting.

Who are you ?

Feel like applying ? Here are the main skills that will help you thrive as Yousigns’ next SDR Manager (F/M/X) :

- Previous experience managing an SDR or inside sales team, ideally in SaaS;
- Strong coaching mindset with a track record of upskilling junior talent;
- Experience in customer-facing roles: support, inside sales, success, or account management;
- Confident with Salesforce for lead management, reporting, and analysis;
- Highly collaborative and organized, with strong prioritization skills;
- Fluent in English (French or another European language is a plus);
- Available to work from our Paris office at least 4 days a week. Relocation can be arranged.

However, If you don't match all of those criteria, no worry ! You can still apply and let us know how you will be a good fit for the position, our Talent Acquisition team will have a close look at your application.

What will you find at Yousign ?

• A dynamic scale-up that puts people first
• A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
• Top-notch work culture and methods
• Regular team events and bi-annual company meetings
• Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more!
• Relocation package if needed

Recruitment Process 

A first interview with Florent Mirigay, Talent Acquisition Manager

An interview with your future manager, Aleta Noujaim

A business-case 

A final interview with Fanny masson, our CRO

Equal Opportunity at Yousign

At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. 🟰💰

Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together! 🌈✨