Within our Customer Success team, you will support your clients, mainly retailers, in achieving success with their customer experience and online reputation management strategies. By establishing a relationship of trust and partnership with them, your mission will be to understand their challenges, help them achieve their goals, and recommend suitable solutions to their issues. Your objective is to ensure their satisfaction and encourage them to renew their contract year after year.

Your Responsibilities:

• Understand clients’ challenges and objectives to identify the success metrics of their programmes

• Coordinate with different teams within our company (Onboarding, Sales, Technical, etc.) to ensure the long-term sustainability of the project

• Support clients after the launch of the project to ensure they are performing well and meeting their objectives

• Facilitate steering committees/Business Reviews with clients to assess the performance of the projects and recommend optimizations and/or enhancements

• Identify upsell / cross-sell opportunities and recommend them to clients in close collaboration with the sales team

• Ensure projects renewal

• Continuously improve the user and customer experience by optimizing their programmes and/or our processes, with a focus on NPS monitoring

Your Team:

At Wizville, we are a small team with big ambitions. We believe that a dedicated and cohesive team, where everyone has a voice and the opportunity to express their potential, can achieve great things.

The Customer Success team currently includes 12 people, including Customer Success Managers, Onboarding specialists, and Support/User Relationship professionals. WizVille’s mission is nothing less than revolutionizing the relationship between retailers and consumers, and we need you to help us achieve this mission! Indeed, customer satisfaction is the cornerstone of the success of these ambitious projects.

Joining WizVille means:

❤️‍ Joining a team of passionate individuals who support each other

🎖 Receiving personalized onboarding to ensure a smooth transition and the best integration

😎 Working in a cool and rewarding environment that emphasizes work-life balance

🕹 Choosing your remote work schedule depending on experience: full remote, hybrid, or fully on-site in Paris

⛵️ Having the opportunity to work from anywhere for up to 3 months per year (#WorkFromAnywhere)

🏡 Enjoying comfortable offices located in one of the liveliest neighborhoods in Paris

💸 Receiving a continuous budget to set up and optimize your remote workspace

🌈 Being continuously heard by the management through bi-monthly surveys

🎅 Access to an outsourced Employee Committee with cultural vouchers for Christmas, as well as discounts for movies, concerts, shows, etc.

🥊 Contribution towards your gym membership through ClassPass

🎢 Monthly team-building activities with the entire team, either remotely or in person

🎉 Annual team-building trips to major European cities

💰 Competitive compensation and BSPCE

🏝️ At least 5 weeks of paid vacation per year, usable from the first month, plus rest days

🧸 Paid sick leave for children, up to 5 days per year

💻 Comprehensive computer equipment: powerful MacBook Pro, 24-27” monitor, headphones, etc.

⛑️ A great Alan health insurance plan, also 50% covered for employees’ children

🍔 Swile card for meal vouchers

Job Details:

• Full-time CDI (permanent contract)

• Workplace: Full on-site in Paris 10th, Hybrid, or Full remote depending on experience

• Start Date: As soon as possible

• Compensation: 42-45k€ package

• Bachelor’s or Master’s degree in management, e-business, customer relations, marketing, or related fields.

• At least 3 years of experience as a CSM or research analyst at a SaaS software publisher or similar, preferably in the fields of customer relations, marketing, or even research or customer satisfaction monitoring.

• Native/fluent French and English language skills

• Any other European language is a plus

• Presentation call (30-60 minutes)

• “Who” interview to get to know you better (60-90 minutes)

• Preparation and debrief of a practical case (60 minutes)

• “Ask Me Anything” session with members of the Customer Success team (30 minutes)

• Reference check