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Product Specialist - embedded analytics ToucanToco
CDI
Paris
Télétravail total
Salaire : non spécifié
Votre nouvelle entreprise
40 collaborateurs
SaaS / Cloud Services
Big Data
Âge moyen : 30
Créée en 2014
55%
45%
Toucan est une plateforme AI d’analytics embarqué pour les entreprises SaaS. On aide les équipes produit à intégrer des fonctionnalités analytics directement dans leur produit, pour que leurs clients accèdent à leurs données sans quitter l’application.
On fait ça depuis 2014. En 2025, on a reconstruit la plateforme autour de l’IA : les utilisateurs peuvent poser des questions en langage naturel et obtenir des réponses instantanées.
Vous rejoindrez une équipe de passionnés , située en France, qui aide les entreprises à fournir des expériences analytiques faciles à utiliser, exploitables et collaboratives pour les clients.
Ne nous croyez pas sur parole :
Consultez nos commentaires sur GlassDoor
Consultez nos commentaires sur G2 .
Notre mission et notre vision :
Permettre aux clients de vivre les expériences les plus engageantes au monde grâce aux données et rendre l’analyse en contact avec les clients facilement déployable avec la plus grande adaptabilité et la meilleure expérience pour l’utilisateur final.
Vos missions au quotidien
🎯 Objective: be Toucan’s technical expert who successfully helps customers deploy the platform
Become a Toucan Product Specialist to Delight our customers, specialized on helping customers who are embedding analytics in their product
Define and kickstart a path to victory to support customers, who are implementing a Toucan project
Work closely with Customer Success Team, during Onboarding Phase or new project from existing customers to ensure a smooth customer journey
As a Toucan Product Specialist, you are the customer-facing technical contact
Support the Customer on technical questions with proactive sessions such as
Understand Customer’s technical and data stack
Provides advice on how to process data with Toucan
Supporting the Customer with Toucan Integration (Authentication, SDK, API…) & documentation
EXAMPLES OF YOUR DAY-TO-DAY ACTIVITIES
Ensure stickiness of the Toucan Platform by successfully implementing integration (SSO, third-party tools), delivering technical expertise on how to integrate Toucan to their technical environment (data architecture, data update process, data flows, …) & troubleshooting
Develop and improve repeatable and scalable processes in the Customer Journey and contribute to the best practices knowledge base to improve project quality and delivery
Deliver audits to clients about design & performance alongside the Care Team if needed
Interact with several Toucan teams such as
The Presales Team to understand the Customer context after the contract signature
The Onboarding Manager (functional side) in order to support the Customer Onboarding Journey
The CSM Team to give insights about Customer Context and help with account stickiness
The Product Team to give feedback and help with new features and discovery
Ce que l’on cherche
Hard Skills
Good understanding of the Modern Data Stack
Cloud Data Warehouse
Extract Transform Load (ETL)
Data Visualization
API
and more like Data Catalogs, Data Ingestion, Machine Learning things
Experience in data visualization
Understanding or experience with web development technologies or experience (HTML, CSS, JS, SDK, API)
Experience with SQL
If possible experience in software architecture
Soft Skills
Excellent customer contact (external if possible, at least internal)
Excellent oral and written communication with the ability to synthesize
Proactive approach
Fluent English speaker and writer
Nos étapes de recrutement
YOUR BENEFITS
You arrive at the right time to take your place in a Growing organization and have an impact
You integrate a team of software developers, designers, sales people and PMs.
You’re autonomous, your initiative moves are greatly encouraged .
You set up a Must Have SaaS: Companies needs Analytics more than ever
ATMOSPHERE
An atmosphere Welcoming, Healthy and Simple.
Team collaboration is not a false promise but a reality
ATTITUDE
Pragmatic and resourceful, you’re a “doer” = you do things, quick and well.
You are convinced of the impact that data presentation can have
Creative, curious and autonomous, you are ambitious and want to participate to a start-up growth
You want to progress in the contact of performing individuals
HIRING PROCESS
First call to get to know each other
Second call with a mix of fit interview and technical interview
Third call with our Chief Revenue Officer and founder, who is leading the Customer Operations teams
Chiffres clés
En bref
Année de création
2014
Nombre d'employés
40
Âge moyen
30
Genre
45%
55%
