🎯 Objective: be Toucan’s technical expert who successfully helps customers deploy the platform

• Become a Toucan Product Specialist to Delight our customers, specialized on helping customers who are embedding analytics in their product

• Define and kickstart a path to victory to support customers, who are implementing a Toucan project

• Work closely with Customer Success Team, during Onboarding Phase or new project from existing customers to ensure a smooth customer journey

• As a Toucan Product Specialist, you are the customer-facing technical contact

• Support the Customer on technical questions with proactive sessions such as

  • Understand Customer’s technical and data stack

  • Provides advice on how to process data with Toucan

  • Supporting the Customer with Toucan Integration (Authentication, SDK, API…) & documentation

EXAMPLES OF YOUR DAY-TO-DAY ACTIVITIES

• Ensure stickiness of the Toucan Platform by successfully implementing integration (SSO, third-party tools), delivering technical expertise on how to integrate Toucan to their technical environment (data architecture, data update process, data flows, …) & troubleshooting

• Develop and improve repeatable and scalable processes in the Customer Journey and contribute to the best practices knowledge base to improve project quality and delivery

• Deliver audits to clients about design & performance alongside the Care Team if needed

• Interact with several Toucan teams such as

  • The Presales Team to understand the Customer context after the contract signature

  • The Onboarding Manager (functional side) in order to support the Customer Onboarding Journey

  • The CSM Team to give insights about Customer Context and help with account stickiness

  • The Product Team to give feedback and help with new features and discovery

• Hard Skills

  • Good understanding of the Modern Data Stack

    • Cloud Data Warehouse

    • Extract Transform Load (ETL)

    • Data Visualization

    • API

    • and more like Data Catalogs, Data Ingestion, Machine Learning things

  • Experience in data visualization

  • Understanding or experience with web development technologies or experience (HTML, CSS, JS, SDK, API)

  • Experience with SQL

  • If possible experience in software architecture

• Soft Skills

  • Excellent customer contact (external if possible, at least internal)

  • Excellent oral and written communication with the ability to synthesize

  • Proactive approach

  • Fluent English speaker and writer

YOUR BENEFITS

• You arrive at the right time to take your place in a Growing organization and have an impact

• You integrate a team of software developers, designers, sales people and PMs.

• You’re autonomous, your initiative moves are greatly encouraged .

• You set up a Must Have SaaS: Companies needs Analytics more than ever

ATMOSPHERE

• An atmosphere Welcoming, Healthy and Simple.

• Team collaboration is not a false promise but a reality

ATTITUDE

• Pragmatic and resourceful, you’re a “doer” = you do things, quick and well.

• You are convinced of the impact that data presentation can have

• Creative, curious and autonomous, you are ambitious and want to participate to a start-up growth

• You want to progress in the contact of performing individuals

HIRING PROCESS

• First call to get to know each other

• Second call with a mix of fit interview and technical interview

• Third call with our Chief Revenue Officer and founder, who is leading the Customer Operations teams