Customer Success Manager (F/H)

Salaire : Non spécifié
Télétravail occasionnel
Expérience : > 2 ans
Éducation : Bac +5 / Master

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Le poste

Descriptif du poste

Working in the CSM/Operations team at Skillup means:  

  • Being at the heart of the action, you represent Skillup while engaging clients and partners while meeting their needs.  

  • Ensuring the smooth operation of our SaaS solutions for our clients and users 

  • Contributing to the evolution of our solutions by promoting client feedback. We welcome all valuable suggestions and ideas💡. 

Your mission:  
As a customer success manager (CSM), you support clients on a daily basis. Your objective is to be their product reference for:  

  • Facilitate client onboarding  

  • Train clients on how to use our solution  

  • Increase clients’ usage of our solution 

  • Contribute to Skillup’s client satisfaction strategy 

  • Report client needs in terms of product or process improvements. 

To execute your mission, you will have to:  

  • Create a relationship of trust with clients and ensure their satisfaction 

  • Assist clients in utilizing our solution while adhering to our core values (responsiveness and friendliness) 

  • Share our best practices to enable clients to take full advantage of our solution’s features (organization of customer webinars to present features, online user guides, etc.) 

  • Address daily inquires via email, chat and telephone on a variety of topics  

  • Manage client relationships to effectively address their expectations, particularly in terms of product development 

  • Identify opportunities for growth (upsells) among our client base

Profil recherché

We would like to meet you if :  

  • You possess a genuine sense of service and maintain composure even under pressure. 

  • You are a good listener and have the desire to find the best solution to any situation 

  • You possess the ability to establish genuine connections and foster human rapport with those you engage with. 

  • You are rigorous, organized and responsive  

  • You know how to write very well and you are very comfortable on the telephone 

  • You speak English fluently (Proficiency in German is a plus)  

  • You are motivated by the idea of joining an innovative and ambitious company and are ready to support its growth by ensuring high-level customer service 

  • You have at least 2 years of professional experience in account management / operations or PO/PM (AMOA) project management functions, ideally in a world of B2B software solutions  

  • You have a Bac+5 (Masters) from an accredited university or educational institution 

  • You have genuine interest in the field of Edtech, HRTech and the world of start-ups! 🚀

Déroulement des entretiens

Si ta candidature est sélectionnée, voici le process en 3 étapes :
1️⃣ Echange avec Julie, notre TAM
2️⃣ Echange avec Nicolas, un des cofondateurs
3️⃣ Rencontre avec Pauline, Directrice des opérations pour confirmer le match🌟

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