Working in the CSM/Operations team at Skillup means:
Being at the heart of the action, you represent Skillup while engaging clients and partners while meeting their needs.
Ensuring the smooth operation of our SaaS solutions for our clients and users
Contributing to the evolution of our solutions by promoting client feedback. We welcome all valuable suggestions and ideas💡.
Your mission:
As a customer success manager (CSM), you support clients on a daily basis. Your objective is to be their product reference for:
Facilitate client onboarding
Train clients on how to use our solution
Increase clients’ usage of our solution
Contribute to Skillup’s client satisfaction strategy
Report client needs in terms of product or process improvements.
To execute your mission, you will have to:
Create a relationship of trust with clients and ensure their satisfaction
Assist clients in utilizing our solution while adhering to our core values (responsiveness and friendliness)
Share our best practices to enable clients to take full advantage of our solution’s features (organization of customer webinars to present features, online user guides, etc.)
Address daily inquires via email, chat and telephone on a variety of topics
Manage client relationships to effectively address their expectations, particularly in terms of product development
Identify opportunities for growth (upsells) among our client base
We would like to meet you if :
You possess a genuine sense of service and maintain composure even under pressure.
You are a good listener and have the desire to find the best solution to any situation
You possess the ability to establish genuine connections and foster human rapport with those you engage with.
You are rigorous, organized and responsive
You know how to write very well and you are very comfortable on the telephone
You speak English fluently (Proficiency in German is a plus)
You are motivated by the idea of joining an innovative and ambitious company and are ready to support its growth by ensuring high-level customer service
You have at least 2 years of professional experience in account management / operations or PO/PM (AMOA) project management functions, ideally in a world of B2B software solutions
You have a Bac+5 (Masters) from an accredited university or educational institution
You have genuine interest in the field of Edtech, HRTech and the world of start-ups! 🚀
Si ta candidature est sélectionnée, voici le process en 3 étapes :
1️⃣ Echange avec Julie, notre TAM
2️⃣ Echange avec Nicolas, un des cofondateurs
3️⃣ Rencontre avec Pauline, Directrice des opérations pour confirmer le match🌟
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