Account Manager

Account Manager

  • 9, Cour des Petites Écuries, Paris, 75010
  • CDI 
    Éducation : Bac +5 / Master
    Expérience : > 4 ans

    Who are they?

    Skillup empowers HR teams to play a strategic role in talent engagement, development and retention. The application is uniquely focused on user experience to make HR processes useful & enjoyable.

    Skillup designs for mid-sized companies a SaaS suite of best-of-breed HR modules : training, performance and skills.

    Founded in 2016, Skillup has been adopted by tier-one organizations, including Intersport, Clarins, Verallia, BPI France or Renault Sport, with an unprecedent customer satisfaction: the solution is rated 4,8/5 by HR users.

    Job description

    Reporting to the Head of Sales, you will structure and execute Account Management at Skillup.

    You are in charge of :

    Upsell + Renew

    • Upsell & Renew major clients
    • Develop roadmap and objectives with customers, run business reviews and monitor impact
    • Ensure Skillup platform is persistently used and new value points are communicated and established
    • Ensure all contracts are sound and bullet-proof
    • Support CSM team to value and price ad-hoc work
    • Build a community of advocates inside the account
    • Define objectives and retro planning for renew

    Customer Satisfaction

    • Give visibility on achievement in Hubspot pipeline of qualified opportunities
    • Supervise customer product requests and complains
    • Manage all customers reviews and referral
    • Is commited to very high level of customer satisfaction

    Preferred experience

    Preferred experience :

    • Sucessful experience in fast changing SaaS environment
    • Good interpersonal skills and sales experience : you are the client’s business point of contact
    • Very strong organisational skills to plan ahead account management and prioritize actions
    • Professional english is a plus to support Skillup’s international development plan
    • A Bac +5 diploma is required, either via a master’s degree in a business school, or a master’s degree at university

    Recruitment process

    Recruitment process :
    • Meeting with Julie, TAM
    • Meeting with Hugues, Co-founder
    • Meeting with Nicolas, Co-founder (Role-Play)
    • Meeting with the team in the office, Paris 10

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