Account Manager

Skillup empowers HR teams to play a strategic role in talent engagement, development and retention. The application is uniquely focused on user experience to make HR processes useful & enjoyable.

Skillup designs for mid-sized companies a SaaS suite of best-of-breed HR modules : training, performance and skills.

Founded in 2016, Skillup has been adopted by tier-one organizations, including Intersport, Clarins, Verallia, BPI France or Renault Sport, with an unprecedent customer satisfaction: the solution is rated 4,8/5 by HR users.

Reporting to the Head of Sales, you will structure and execute Account Management at Skillup.

You are in charge of :

Upsell + Renew

• Upsell & Renew major clients
• Develop roadmap and objectives with customers, run business reviews and monitor impact
• Ensure Skillup platform is persistently used and new value points are communicated and established
• Ensure all contracts are sound and bullet-proof
• Support CSM team to value and price ad-hoc work
• Build a community of advocates inside the account
• Define objectives and retro planning for renew

Customer Satisfaction

• Give visibility on achievement in Hubspot pipeline of qualified opportunities
• Supervise customer product requests and complains
• Manage all customers reviews and referral
• Is commited to very high level of customer satisfaction

Preferred experience :

• Sucessful experience in fast changing SaaS environment
• Good interpersonal skills and sales experience : you are the client’s business point of contact
• Very strong organisational skills to plan ahead account management and prioritize actions
• Professional english is a plus to support Skillup’s international development plan
• A Bac +5 diploma is required, either via a master’s degree in a business school, or a master’s degree at university

Recruitment process :
• Meeting with Julie, TAM
• Meeting with Hugues, Co-founder
• Meeting with Nicolas, Co-founder (Role-Play)
• Meeting with the team in the office, Paris 10