Skello is a European company with one mission: reinvent shifted work through a collaborative solution which enables teams to better anticipate, organize and communicate.

In short, Skello is a workforce management solution for shift based workplaces that enables teams to tackle the hassle of complex scheduling. For managers, Skello optimizes work organization by helping them to make the best decisions in managing their staff costs. For employees, our tool facilitates easy and open communication and simplifies daily life.

Skello’s ambition is to be the number one solution for shifted work teams in Europe. To achieve this, Skello raised a €40M Series B round of financing from expert funds in the field (Partech, Aglaé Ventures & XAnge) in order to bring ever more value to our clients through new features and to open up new markets, beyond our historic industries such as hospitality, retail and health.

Context

As the leader of our Operational excellence team, you will be key in building the best tools and processes possible to grow the most efficient sales and customer machine on the market.

Missions

(i) Grow your team into the best talent

You will manage a team of 9 people focused on different missions :

- Ops management : Developement of our CRM, related tools and integration, implementation of new processes and tools. Some people are specialized in first level development (parametres and flows on Salesforce for instance - thay are called revops manager) others are able to code (APEX, API integrationcalled techops managers)

- Analytics : analyze performance of our revenue teams and find new “pockets of growth”

- Project management : in charge of leading impactful and innovative projects, working hand in hand with ops

- ADV : in charge of maintainance, control and administration of all our tools ecosystem and processes for Revenue teams ;

Your mission is to recruit and develop top performers, fullfilled team players, and organize your team to deliver efficiently through impactful rituals and methodology. 

(ii) Manage our ops excellence roadmap and be the voice for internal productivity

In relationship with our Exec Team (VP Sales, CX, Marketing, Product, CTO, CFO, CEO, Chief Of Staff), you will :

- prioritize the most valuable feature and projects for our internal efficiency

- look for innovative ways to help the different teams gain efficiency and / or grow our revenue more efficiently, that they might not have thought of.

- communicate efficiency on the delivery of this roadmap among your different internal clients. You will be the advocacy for internal efficiency and will insure that it is a priority for every managers in our teams. 

(iii) Project and change management  

- Lead technical and ops project to improve your team efficiency : for instance migrate our "startup" salesforce production to a new production to help/enable the company in the acceleration/scale up

- insure in coordination with our tech team architects and product managers, that the decisions we take on salesforce and related tools / process are aligned with the way we build our product and our business vision.

Types of Cross-Functional Projects:

- Migration from one CRM instance to another to improve the productivity of our revenue teams.

- Redesigning our self-serve process and funnel to enhance the LTV of this channel. Implementation of a prospecting automation tool to boost the productivity of the sales teams. 

- Revamping our offering to improve our ARPU and the perceived value by our clients.

Success Metrics:

- % of revenue growth

- % churn rate

- Conversion rate across all channels

- Productivity gain (particularly for the revenue teams) 

Qualifications

- Strong inter communication skills and excellent capacity to interact with business as well as tech stakeholdersy

- Organisation and great ability to deliver complex projects

- Ability to simplify complexity and to explain it clearly

- Outstanding business vision and strong analytical skills

- Proven experience in managing tech people and teams.

- Excellent knowledge of CRM and back office challenges

- Product sensibility and apetence

Benefits

We believe in the well-being and development of our employees at work.

We therefore offer everyone :

- Eight days' leave in addition to the five weeks' paid holiday

- A meal ticket card (Swile)

- An installation budget of 150 euros to work from home

- A sustainable mobility package that can be combined with the payment of public transport costs (50%)

- A mutual insurance company (Alan)

- A reasonable remote policy (until two days per week)

- A gym in our offices

- Customised onboarding and a continuous training budget

- Offices in the heart of Paris