About Shotgun

Shotgun is a worldwide event marketplace that enables live event organizers to create amazing events and distribute tickets to evolving communities of users, in France, Portugal, Brazil, or the USA.

We've built an intuitive software to help organizers build and grow their community and make the right decisions all throughout their journey. Shotgun allows them to refocus on what really matters to them: artistic direction and event production.

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're building the platform that connects millions of fans to event producers and artists. Our mission is to make people live amazing experiences in the real world.

 📲 Shotgun is the platform for people who live outside: we are the marketplace where social lives are organized

🌎  Don't forget to follow us on Instagram

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

👩💻👨 Mission

As Shotgun grows, so does our ambition. We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams. Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity.

As a B2B Customer Support Specialist, you will play a crucial role in delivering exceptional service to our business clients. Your primary mission is to resolve their issues efficiently and effectively, ensuring high levels of satisfaction and fostering strong relationships. You will act as a key player in handling escalations and complex problems, driving continuous improvement in our support processes, and maintaining up-to-date documentation to aid in our service delivery.

🔨What you will do

Ticket Management:

• Handle incoming support tickets through Zendesk, ensuring prompt and accurate responses.
• Escalate unresolved issues to the appropriate internal teams and follow up to ensure timely resolution

Problem Resolution:

• Manage and resolve recurring customer issues and escalations, ensuring effective and timely solutions.
• Work closely with technical teams to understand and resolve technical issues impacting clients.

Documentation and Knowledge Sharing:

• Update internal documentation, ensuring it is comprehensive and accessible.
• Develop and maintain external client-facing documentation, including FAQs and how-to guides.

💡 The job is made for you if you are...

Looking for a 6 months internship and you're :

• Customer-Oriented: You are passionate about delivering exceptional customer service and can empathize with clients’ needs and concerns.
• Problem Solver: You enjoy tackling complex problems, using your analytical skills to find effective solutions, and thrive on resolving issues to completion.
• Excellent Communicator: You possess strong verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Detail-Oriented: You have a keen eye for detail, ensuring that all tasks are completed accurately and thoroughly.
• Eager to learn : You want to learn new skills, and you are ready to commit to a fast growing startup
• French native and professional English skills
• Based in Paris

🤩 Perks

✈️ Team Off-sites and team moments: We organise a lot of team moments at Shotgun, because the team is precious to us! 

🕺 Shotgun events vouchers : you will get shotgun credits every quarter

🏋️‍♀️ Gymlib : Shotgun promotes sport activity; you will get preferential rates for various sports halls

🌱 Sustainability mobility bonus: in order to encourage the use of sustainable transportation means, you will be granted a contribution if you are using a personal bike, for example, to get to work.

🍔 Swile Lunch Card: Lunch card and much more: https://www.swile.co/

💊 Alan Health Insurance: We got you covered with Alan

👶 Childcare

Position is to be filled immediately.