👋 About Shotgun

Shotgun is a worldwide event marketplace that enables live event organizers to create amazing events and distribute tickets to evolving communities of users, in France, Brazil, Portugal and USA.

We've built an intuitive software to help organizers build and grow their community and make the right decisions all throughout their journey. Shotgun allows them to refocus on what really matters to them: artistic direction and event production.

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're building the platform that connects millions of fans to event producers and artists. Our mission is to make people live amazing experiences in the real world.

📲 Shotgun is the platform for people who live outside: we are the marketplace where social lives are organized

🌎 Don't forget to follow us on Instagram

👀 What we're looking for

An intern for 6 months (July-December)  in Paris or Marseille.

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

Mission 👩💻👨💻

Reporting to the Care team which is composed of 4 people internationally, your mission will be to create a close relationship with our users and festival-goers to ensure the best possible customer experience.

As a Care Intern, your main missions will be to :

• Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues effectively ;
• Update and maintain customer databases and records accurately to ensure all information is up to date and easily accessible
• Participate in improving existing processes or creating new ones ;
• Report customer issues or suggestions to the different teams (tech, product, production, logistics...) with the aim of constantly improving the user experience 
• Communicate with the international team to stay connected and make teamwork and team spirit a priority

💡 The job is made for you if ...

• You’re currently studying, and you’re looking for an internship of 6 months starting in June or July 2024, in Paris or Marseille
• You master empathy : Users that reach out to us have a specific need that cannot be addressed and answered properly if not treated with all the empathy it deserves
• You are organised, autonomous and dynamic
• You are willing to take on challenges and take initiative
• You have a good written English (Spanish and Portuguese are a plus)
• You’re a diplomat 
• You were born for problem-solving and helping people
• You have a passion for live events and music

 A first experience in customer service isn’t mandatory if you have the right mindset! Show us what you’ve got!

Perks

🍔 Swile Lunch Card: Lunch card and much more: https://www.swile.co/

💊 Alan Health Insurance: We got you covered with Alan

🚲 Some transport or bike expenses covered

🌱 Sustainability mobility bonus: in order to encourage the use of sustainable transportation means, you will be granted a contribution if you are using a bike for example to get to work.

🏋️ Gymlib access to sports : Shotgun promotes sport activity; you will get preferential rates for various sports halls

🌎 Remote flexibility : after a first month spent in the office, you will be able to have one day remote per week

🎉 Team Parties & Off-sites : We organise every quarter an off-site to gather all team members: 2 to 3 days to mix workshops, master presentations, good food and obviously some nights out.

🕺Shotgun events vouchers : you will get shotgun credits

👶 Childcare

Steps

1. 10 minute call with Astrid, current Customer Care Intern
2. Call with Alice, Head of Care
3. Written case study