Shipup

Shipup

Customer Success Manager

  • Alternance (12 à 24 mois)
  • Début :  
  • Paris
  • > 1 an

La tribu

Shipup

Shipup

  • AdTech / MarTech, E-commerce, Logistique, SaaS / Cloud Services

Le poste

Customer Success Manager

  • Alternance (12 à 24 mois)
  • Début :  
  • Paris
  • > 1 an

À propos

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months.

Shipup was created at the end of 2016 by 3 Co Founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

We are a SaaS company that tracks the orders and deliveries of online retailers in real time in order to create a seamless, branded and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful leaving online shoppers more satisfied, complaining less and buying again.

We work with more than 300 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

We are now a team of 40 people and growing at a very fast pace! Our ambition is to become the world leader in ecommerce post-purchase experience.

Descriptif du poste

The pandemic has led to massive growth in e-commerce, which means we need to hire to keep up! 💥 That’s where you come in. In this phase of fast-paced growth, more and more e-commerce clients are looking to Shipup to revolutionize their post-purchase experience. That’s a great thing 🎉 and their happiness needs to remain our priority. We’re looking for our 4th Customer Success Manager expert.

Consultant

  • Develop and nurture the relationship and retention with your client portfolio
  • Adopt a data-driven approach in the management of your portfolio
  • Be an expert of the solution from a technical and business point of view (especially business!)
  • Communicate the product roadmap vision to customers
  • Anticipate and detect the blocking points and therefore the risk of churn
  • Support follow-up

Project Management

  • Plan and prioritize clients’ subjects/projects
  • Define and build the client’s success plan to achieve their targets (customer journey)
  • Develop, automate and improve our processes, analysis and tools
  • Collaborate internally with Onboarding, Sales, Product, Tech…
  • Come up with suggestions and input for the in-house product roadmap

If you want to know more about our CS team : GO

Profil recherché

You could be a good fit if :

  • You have a prior experience in a similar position or in the retail sector
  • You are native/bilingual English or fluent in English
  • An excellent oral and writing communication is essential
  • Relationship and organisation make you feel good about meeting clients
  • You’re a fast learner, independent and curious
  • And lastly team player spirit !

🤩 Why should you apply ?

  • Join us at a magical time: Shipup’s been exponentially growing in the past few months.
  • Responsibilities and close contact with the key account or startup clients (Maje, Carrefour, Blissim…)
  • Multicultural teams where everyone cares for one another
  • Team drinks & lunch every week.
  • In three years you will be able to say: “I was here when we were 40
  • Lunchr cards (meal vouchers)
  • Unforgettable offsites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isère…)

Déroulement des entretiens

📞 Pre-qualification call with Angélique, Talent Acquisition Manager (30 min)
🖥 Home assignment
🤚🏻 Interview with Ségolène, Head of CS + a member of the CS Team.
🥗🍻Cultural fit
✅ Reference check

If you want to read what our employees are saying about us on Glassdoor ! ✨

Tell us who you are, what you’ve done and what you want to do. We look forward to meeting you !

Découvrez l'équipe de Shipup

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