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Customer Success Manager (English Speaker) - Paris - F/H/X - CDI

CDI
Paris
Salaire : Non spécifié
Télétravail fréquent

Partoo
Partoo

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Le poste

Descriptif du poste

ROLE & IMPACT 💥

Partoo is opening new markets and acquiring more and more customers in the BENELUX area. We are looking for a highly motivated CSM, Dutch native and fluent in English to help us build an amazing customer support in the area.

SOME MEMBERS OF YOUR TEAM 💙

Louis : Currently the best salesman in the team, Louis knows how to convince his customers of what is good for them! He describes himself as a great enthusiast of oenology 🍷 and aeronautics ✈️. He also loves rugby and films.

Pia : Having worked for BPI and a SAAS start-up in the tourism sector, Pia brings her experience and good humour to the whole team! A big foodie, Pia revels in front of Top Chef and likes to make us discover nice restaurants and good wines.

Caroline : Originally from Toulouse, Caroline brings the sun of the South to Partoo (and to Paris!) and her friendliness to the delight of her customers! Her mission? To ensure full customer satisfaction. Otherwise, she loves museums and art, travelling, and baking!

YOUR MANAGER:

Florian : The first to join the team, Florian transformed his internship into a permanent contract thanks to his involvement. Meticulous and dedicated, he always delivers more for his clients, for their greatest happiness. Sport is his number 1 passion (football, tennis, handball...)!

MISSIONS 🔥

🤩 Ensure the satisfaction of our customers

  • Support our BENELUX & international clients in implementing Partoo's solutions (set-up/onboarding).
  • Be the key contact for the development of our customers
  • Increase the use of the products by the customers
  • Demonstrate, through studies, the value and impact of Partoo on their indexing (nurturing)
  • Be responsible for the support of our customers
  • Integrate information about their establishments into our system.
  • Ensure the proper distribution of information to our partner sites with the collaboration of our product team.
  • Manage customer requests via a powerful ticketing tool (Intercom)
  • Work with the International teams of Google Business Profile
  • In short, make our customers happy. Their satisfaction is at the heart of our concerns!
  • 💶 To be a revenue generator

  • Retain customers by ensuring their renewal
  • Increase the value of the customer portfolio through additional sales
  • 💻 Participate in the improvement of products and processes

  • Report bugs and feedback to the product and R&D teams
  • Collaborate with developers to achieve 100% automation.
  • Continuously improve processes to gain collective efficiency.
  • IT'S A MATCH 🎯

  • You are fluent in English. French and/or DUTCH is not mandatory but highly appreciated.
  • You have good knowledge of Excel & Powerpoint.
  • You have at least 2+ years of experience as a Customer Success, Account Manager, Project Manager or Consultant.
  • You have demonstrated skills to convince C-Levels of organization and be an actor of change management.
  • You represent our 6 key values
  • Soft skills : Rigorous, Leadership, team spirit, analytics skills, Dynamic, Excellent communication skills (written and verbal), diplomat.
  • RECRUITMENT PROCESS 🛠

  • An interview with Marie-Alicia, Talent Acquisition Specialist (30 min) 
  • Case Study 
  • An interview with Caroline, Team Leader Customer Success Europe (1h)
  • An interview with Florian, Head of Customer Success France, Northern, Central & Eastern Europe (45 min)
  • À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.

    With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.


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