Customer Success Manager in Flight operations

  • CDI 
  • Toulouse
  • Télétravail partiel possible
  • Bac +5 / Master

La tribu



    Le poste

    Customer Success Manager in Flight operations

    • CDI 
    • Toulouse
    • Télétravail partiel possible
    • Bac +5 / Master

    À propos

    Based on the observation that every year, nearly 660 million tons of CO2 are emitted by aircraft in the world - representing 20 000 kg of CO2 per second, OpenAirlines decided to act by developing innovative solutions to help airlines reduce their costs and environmental impact.

    Created in Toulouse in 2006, OpenAirlines has drawn on 7 years of R&D before launching its eco-flying software SkyBreathe®. Relying on big data algorithms, artificial intelligence, and machine learning, the software automatically analyzes the large sum of data available in aircraft black boxes to provide recommendations to airlines and pilots that help them reduce their fuel consumption and CO2 emissions.

    Today, SkyBreathe® is the most widely used eco-flying solution in the world. Its active community federates more than 45 airlines across the planet.

    In 2019, its customers saved more than 150 million USD and 590,000 tons of CO2.

    OpenAirlines is located in downtown Toulouse, with offices in Miami and Hong Kong.

    We are expanding our team to strengthen our development and growth. We are looking for talented, open-minded, challenge-loving people who want to get involved in the success of OpenAirlines.

    Descriptif du poste

    As part of the OpenAirlines Customer Success team, you will be in charge of a portfolio of customers and will act as a trusted advisor to these customers to ensure they achieve their objectives and have a great experience with our solutions. You will work jointly with our customers to develop success plans and identify opportunities to help them.

    The main tasks of the Customer Success Manager are to:

    • Manage the implementation of our solutions for our international customers
    • Provide onboarding, training and support to airlines’ users
    • Proactively provide consulting to optimize airlines’ operations
    • Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements
    • Develop consulting offers
    • Monitor the airlines satisfaction and ensure it stays at the highest level
    • Boost customers’ adoption and engagement
    • Provide pre-sales technical support to the Marketing & Sales team

    Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), and organization (project management, change management).

    Profil recherché

    Essential skills

    • Aeronautical, flight and airlines operations: performance, regulation, planning
    • Knowledge in fuel optimization, dispatch, safety, punctuality
    • Ability to listen, to propose ideas and concretize them
    • Good oral and written English
    • Project management

    Interesting knowledge

    • Private or commercial aircraft pilot license
    • Computer programming concepts & Computer Science (Java, Python)
    • Flight physics
    • Other languages (Chinese, Arabic, Spanish, French, Cantonese, Mandarin)

    Holder of a Master of Science degree, you have a background in Aeronautics, Civil Aviation, or Computer Science and if possible, have a professional experience in airline or in contact with airlines.
    You are rigorous and analytical.
    You have the sense of contact, know how to express yourself in a synthetic way and like international exposure.

    Salary & Conditions:

    • Variable bonus
    • Training
    • Opening of the capital to all employees
    • Remote-friendly
    • Advantageous company mutual insurance
    • Tisseo pass paid at 50
    • Super pleasant offices near Capitole
    • FedEx days, 24 hours to innovate, every quarter
    • Incredible teambuilding

    Déroulement des entretiens

    First interview with Clémence Jacquemin, Head of Customer Success and Kuei-Chen Yang, Customer Success Manager.

    Découvrez l'équipe

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