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Customer Success Manager

CDI
Paris
Salaire : 45K à 60K €
Télétravail total
Éducation : Bac +5 / Master

Mozza
Mozza

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Le poste

Descriptif du poste

We are creating our new sales team at Mozza composed of David our Chief Revenue Officer, 2 new Account Executives and 2 new Customer Success Manager.

You will be responsible of helping Mozza’s members achieve the best possible work on each project.

The main challenges are :

  • Create a personalized and privileged relationship with Mozza’s members
  • Understand precisely each project signed by the Account Executive
  • Compose the best possible team of Mozza members depending on each profile and the type of mission
  • Onboard the team on the project (briefing, explain the constraints and challenges)
  • Help the team when needed along the project (ex: sizing issues, delay…)
  • Manage the customer relationship and generate upsell and cross-sell opportunities

On average, the members of our community have 8 years of experience and are among the best in their industry. It is key for Mozza to offer them a rare and personnalized experience so they can focus on their main expertise without the constraints of a lonely freelance.

In less than 1.5 years, our customer success will have the opportunity to take on a role of Key Account Manager or Account Executive to take care of our most prestigious clients.


Profil recherché

  • you have between 2 and 4 years of experience
  • you are autonomous, social and have a real “problem solver” approach
  • you are passionate about tech entrepreneurship and interested by the product design.
  • you want to grow a personal network with the best French entrepreneurs and C-levels.
  • you want to explore an international tech ecosystem

Déroulement des entretiens

  • One hour interview with our CRO David
  • One hour case study with our CRO David
  • One hour interview with our CEO Adrien

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