This position is no longer available.

Customer Success Manager

Permanent contract
Paris
Salary: €45K to 60K
Fully-remote
Education: Master's Degree

Mozza
Mozza

Interested in this job?

Questions and answers about the job

The position

Job description

We are creating our new sales team at Mozza composed of David our Chief Revenue Officer, 2 new Account Executives and 2 new Customer Success Manager.

You will be responsible of helping Mozza’s members achieve the best possible work on each project.

The main challenges are :

  • Create a personalized and privileged relationship with Mozza’s members
  • Understand precisely each project signed by the Account Executive
  • Compose the best possible team of Mozza members depending on each profile and the type of mission
  • Onboard the team on the project (briefing, explain the constraints and challenges)
  • Help the team when needed along the project (ex: sizing issues, delay…)
  • Manage the customer relationship and generate upsell and cross-sell opportunities

On average, the members of our community have 8 years of experience and are among the best in their industry. It is key for Mozza to offer them a rare and personnalized experience so they can focus on their main expertise without the constraints of a lonely freelance.

In less than 1.5 years, our customer success will have the opportunity to take on a role of Key Account Manager or Account Executive to take care of our most prestigious clients.


Preferred experience

  • you have between 2 and 4 years of experience
  • you are autonomous, social and have a real “problem solver” approach
  • you are passionate about tech entrepreneurship and interested by the product design.
  • you want to grow a personal network with the best French entrepreneurs and C-levels.
  • you want to explore an international tech ecosystem

Recruitment process

  • One hour interview with our CRO David
  • One hour case study with our CRO David
  • One hour interview with our CEO Adrien

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Customer Service”.

See all job openings