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Head Of Sales and Customer Service

CDI
Paris
Salaire : Non spécifié
Début : 15 août 2020
Télétravail fréquent
Expérience : > 5 ans
Éducation : Bac +5 / Master

Mention
Mention

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Le poste

Descriptif du poste

We are looking for a Head of Sales & Customer Success, craving to apply his skills to a SaaS exceptional startup!
In a great startup, innovation does not stop at the product, it relies a lot on team efforts to make new things happen.

You will be responsible for leading an international team of Sales & Customer Success Managers in Paris linked to the NYC office team. You will conceive the strategy for our Sales & customer success teams to ensure the successful adoption and use of Mention across our customer base in many different countries!

MISSIONS 💪

  • Develop and scale our sales and CS strategies
  • Measure the effectiveness of the teams, capture operational metrics, create a cadence for review within team, expose metrics and associated insights with the whole company
  • Be proactive in developing a Customer oriented culture
  • Provide detailed and accurate sales & CS forecasting, manage data proactively
  • Collaborate with Marketing and Product to improve leads quality and shape the Mention platform
  • Be a trusted member of Mention executive committee to ensure a persistent focus on the customer in the actions the company takes and embodies our values

On the Sales activity:

  • Grow the revenue to achieve our ambitious sales goals
  • Manage key customer relationships and help close strategic opportunities

And the CS activity

  • Grow, manage and coach a cross-country team of customer success managers achieve best in class customer retention and increase portfolio’s revenue
  • Implement tools and processes to ensure an exceptional experience for our clients

Profil recherché

REQUIREMENTS

  • Proven track record with 5+ years of experience in customer facing (Sales, Account Exec, Account Management, Customer Success or Client Services) role
  • At least 2 years leading a team
  • Experience in a SaaS product environment
  • Strong analytical/logical thinking skills, structured analysis process, and clarity of thought
  • Selflessness, a sense of urgency, and a natural focus on your team’s success
  • Ability to communicate and influence all levels of an organization
  • Fluent in French and English

BENEFITS

  • Working in a dynamic and agile startup with talented people
  • Spotify subscription 😀
  • Lunch vouchers
  • Health insurance
  • Sport subscription with preferential pricing

OUR VALUES

🙏 #OneTeam : We are nothing without each other. We support each other, celebrate individuality, and always move together.

🚀#ToTheMoon : The possibilities are endless. We’re ambitious, we want to lead, and we want to change the industry.

🤖#HackToTheFuture : We build, test, improve, and scale - better, faster, & smarter. And when it’s done, we do it again.

🔊#ListenUp : We learn more from each other than the sound of our own voices. The more we listen, the more we learn.

💪#Resilient : We’re not afraid to fail; we’re afraid of not trying. We learn from our mistakes and always come back stronger.

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