We are looking for a Head of Sales & Customer Success, craving to apply his skills to a SaaS exceptional startup!
In a great startup, innovation does not stop at the product, it relies a lot on team efforts to make new things happen.

You will be responsible for leading an international team of Sales & Customer Success Managers in Paris linked to the NYC office team. You will conceive the strategy for our Sales & customer success teams to ensure the successful adoption and use of Mention across our customer base in many different countries!

MISSIONS 💪

• Develop and scale our sales and CS strategies
• Measure the effectiveness of the teams, capture operational metrics, create a cadence for review within team, expose metrics and associated insights with the whole company
• Be proactive in developing a Customer oriented culture
• Provide detailed and accurate sales & CS forecasting, manage data proactively
• Collaborate with Marketing and Product to improve leads quality and shape the Mention platform
• Be a trusted member of Mention executive committee to ensure a persistent focus on the customer in the actions the company takes and embodies our values

On the Sales activity:

• Grow the revenue to achieve our ambitious sales goals
• Manage key customer relationships and help close strategic opportunities

And the CS activity

• Grow, manage and coach a cross-country team of customer success managers achieve best in class customer retention and increase portfolio’s revenue
• Implement tools and processes to ensure an exceptional experience for our clients

REQUIREMENTS

• Proven track record with 5+ years of experience in customer facing (Sales, Account Exec, Account Management, Customer Success or Client Services) role
• At least 2 years leading a team
• Experience in a SaaS product environment
• Strong analytical/logical thinking skills, structured analysis process, and clarity of thought
• Selflessness, a sense of urgency, and a natural focus on your team’s success
• Ability to communicate and influence all levels of an organization
• Fluent in French and English

BENEFITS

• Working in a dynamic and agile startup with talented people
• Spotify subscription 😀
• Lunch vouchers
• Health insurance
• Sport subscription with preferential pricing

OUR VALUES

🙏 #OneTeam : We are nothing without each other. We support each other, celebrate individuality, and always move together.

🚀#ToTheMoon : The possibilities are endless. We’re ambitious, we want to lead, and we want to change the industry.

🤖#HackToTheFuture : We build, test, improve, and scale - better, faster, & smarter. And when it’s done, we do it again.

🔊#ListenUp : We learn more from each other than the sound of our own voices. The more we listen, the more we learn.

💪#Resilient : We’re not afraid to fail; we’re afraid of not trying. We learn from our mistakes and always come back stronger.