Customer Onboarding Manager - EMEA

Résumé du poste
Salaire : Non spécifié
Télétravail total
Expérience : > 2 ans
Éducation : Bac +5 / Master
Compétences & expertises
Contenu généré
Gestion de projets
Compétences en communication
Développement de produits


Cette offre vous tente ?


Le poste

Descriptif du poste

👪 About the Onboarding & Success team

You will be joining Lucile & Elena.

Most of their efforts are currently aiming at onboarding our (many) new clients and making sure that they know how to use Maki to its fullest potential. As Maki is gearing up for ever more exciting times, the Onboarding & Success team will also focus on setting up our Customer and Candidate department, designing, improving and implementing our onboarding and care processes and tools, and monitoring impact metrics.

💪 About your mission

Customer Onboarding

  • Onboard and train new customers to ensure they are setup for maximum success

  • Work with our Account Executives to manage customer expectations and ensure that the Onboarding Team has all information necessary for a smooth transition

  • Support our customers to make the best choices with regards to test selection and assessment creation

  • Support our customers to design the most efficient candidate journeys

  • Set up the tracking of impact on our core Value KPIs (time savings, faster time-to-hire, improved candidate experience, etc…)

  • Lead working sessions with our customers throughout their onboarding period

Product and process improvement

  • Analyse, organise, and communicate customer feedback to the Product, Engineering, and Sales Teams

  • Design, codify and implement the onboarding and care processes

  • Set up required tools (InterCom and NPS / CSAT monitoring)

  • Watch out for external best practices to be integrated within Maki

  • Maintain and track all projects and documentation

Eventually as one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

Profil recherché

🧞 Our ideal candidate

  • Experience in client facing roles with Enterprise customers

  • Appetite for solving problems through data.

  • Drive and ambition - we’re growing fast and expect you to grow along

  • Entrepreneurial mindset - you have a proactive attitude, enjoy freedom and autonomy and act as an owner

  • Amazing communications skills

  • Fluent English, knowledge of French is a plus

A note on diversity @ MakiPeople

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”.

🌱  Your progression with us

  • We are still a small team, hence your contribution and results will have a great impact and visibility

  • There are lots of learning and career opportunities. This could be your opportunity to develop your career in autonomy, problem-solving, process design, innovation and client skills.

  • We expect you to be ambitious and look forward to follow you into more senior roles as you grow and new opportunities arise within the company.

  • We also are committed to offering “transversal” mobility opportunities, with customer success, product management and sales operations as the most likely evolutions.

💝 Your benefits

  • 🤩 A competitive salary and generous equity packages

  • 📍  A complete flexible working policy (hybrid, full-remote)

  • 🍽️ A lunch card with a dedicated monthly budget (Swile)

  • 🍣 Team socials (weekly lunch & drinks, quarterly MakiCamps)

  • 🏠  WeWork offices located in Silicon IX (near Gare St-Lazare)

  • ⛑️  A delightful healthcare insurance, with 100% of the contribution covered for you and your family (Alan)

  • 👪  A supportive working environment

  • 💻 Your equipment of choice

✨ Join us at Maki

Our mission 🔭

We are building a data-driven talent paradigm.

We are on a mission to empower every company to hire bespoke talents, grow them continuously, and build happier, more diverse teams. The first step of our vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

  • Power

  • Ambition

  • Vulnerability

  • Enthusiasm!

  • Unity

Déroulement des entretiens

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

We provide feedback at each round to every candidate, either through our product or with a call from the hiring manager.

Step 1: A short assessment on Maki (~20mins) 📂

This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~25mins)

Step 2: A deeper exploration of who you are (2x 30mins) 👀

If we believe you may be a good match, we’ll arrange two 30mins structured conversations with 2 members of the team to cover your experience, other important skills we would have not covered in the assessment & to answer your questions!

Step 3: Meetings with founders

We will also make sure that you get a chance to meet with our 3 co-founders to ask them all your questions, including the tough ones.

Whenever: 2-3 informal meetups

Through the whole process, we will additionally let you to schedule a couple 30-minute informal meetings with a few employees. These meetings (online or IRL) will be a chance for you to familiarise yourself with our team, our motivations, and ask questions!

Step 4: Your offer 💌

If we have a match, our founders will send an offer asap.

Step 5: Your onboarding 🧑‍🚀

We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Customer Service”.

Voir toutes les offres