Customer Onboarding

Customer Onboarding

  • 4, Rue Jules Lefebvre, Paris, 75009
  • CDI 
    Télétravail total possible
    Éducation : Bac +5 / Master
    Expérience : > 2 ans

    Qui sont-ils ?

    Hello, we’re Maki 👋

    Makipeople is solving one of the biggest problems in HR: recruitment.

    Our mission is to empower every company to hire bespoke talents and grow them continuously. The first step towards this vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

    We just raised a €6M pre-seed round with leading European VCs (Frst, GFC) and 50+ Business Angels (CEOs of Front, WTTJ, PeopleDoc, etc.), we have very ambitious goals and are constantly looking to bring amazing people onboard.

    We are building our Onboarding & Sucess team and you’ll be the 3rd person in the team. It’s a great time to join us, see the direct impact of your efforts, help us innovate how companies recruit people all while making sure our clients and the candidates that use Maki all have the best possible experience.

    We’re deeply honoured that you are considering joining us at Maki and hope this job offer will motivate you to apply 🙌.

    We look forward to meeting you 🙂

    Descriptif du poste

    👪 About the Onboarding & Success team

    You will be joining Lucile (ex-PayFit and Capgemini Invent) and Elena (ex-PayFit).

    Most of their efforts are currently aiming at onboarding our (many) new clients and making sure that they know how to use Maki to its fullest potential. As Maki is gearing up for ever more exciting times, the Onboarding & Sucess team will also focus on setting up our Customer and Candidate department, designing, improving and implementing our onboarding and care processes and tools, and launch NPS metrics in the upcoming months.

    💪 About your mission

    Customer Onboarding

    • Onboard and train new customers to ensure they are setup for maximum success

    • Work with our Account Executives to manage customer expectations and ensure that the Onboarding Team has all information necessary for a smooth transition

    • Support our customers to make the best choices with regards to test selection and assessment creation

    • Accompany our customers throughout their onboarding period through frequent and structured interactions

    Product and process improvement

    • Analyze, organize, and communicate customer feedback to the Product, Engineering, and Sales Teams

    • Design, codify and implement the onboarding and care processes, including the launch of the self-serve offering

    • Set up required tools (InterCom and NPS / CSAT monitoring)

    • Watch out for external best practices to be integrated within Maki

    • Maintain and track all projects and documentation

    Eventually as one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

    Profil recherché

    🧞 Our ideal candidate

    Required background 🤹

    • Experience in client facing roles
    • Experience as Onboarding Specialist
    • Appetite for solving problems
    • Drive and ambition - we’re growing fast and expect you to grow along us
    • Entrepreneurial mindset - you have a proactive attitude, enjoy freedom and autonomy and act as an owner
    • Amazing communications skills
    • Native French speaker and advanced English

    Preferred background 💘

    • Experience in a similar role, within a fast-growing startup or B2B SaaS
    • Experience with HubSpot & Intercom

    A note on diversity @ Maki

    Our team is made up of people from many walks of life. We are always willing to be challenged on any of our job requirements since we understand that talent comes in many shapes, sizes, and backgrounds.

    🌱  Your progression with us

    • We are still a small team, hence your contribution and results will have a great impact and visibility
    • There are lots of learning and career opportunities. This could be your opportunity to develop your career in autonomy, problem-solving, process design, innovation and client skills.
    • We expect you to be ambitious and look forward to follow you into more senior roles as you grow and new opportunities arise within the company.
    • We also are committed to offering “transversal” mobility opportunities, with customer success, product management and sales operations as the most likely evolutions.

    💝 Your benefits

    • 🤩 A competitive salary and generous equity packages
    • 📍  A complete flexible working policy (hybrid, full-remote)
    • 🍽️ A lunch card with a dedicated monthly budget (Swile)
    • 🍣 Team socials (weekly lunch & drinks, quarterly Makicamps)
    • 🏠  WeWork offices located in Silicon IX (near Gare St-Lazare)
    • ⛑️  A delightful healthcare insurance, with 100% of the contribution covered for you and your family (Alan)
    • 👪  A supportive working environment
    • 💻 Your equipment of choice

    ✨ Join us at Maki

    Our mission 🔭

    We are building a data-driven talent paradigm.

    We are on a mission to empower every company to hire bespoke talents, grow them continuously, and build happier, more diverse teams. The first step of our vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

    Our values 🎨

    We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

    • Act enthusiastically
    • Strive for greatness
    • Stand as one
    • Care deeply
    • Be honest

    Déroulement des entretiens

    💫 Our process together

    We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

    We provide feedback at each round to every candidate, either through our product or with a call from the hiring manager.

    Step 1: A short assessment on Maki (~25mins) 📂

    This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~25mins)

    Step 2: A deeper exploration of who you are (2x 30mins) 👀

    If we believe you may be a good match, we’ll arrange two 30mins structured conversations with 2 members of the team to cover your experience, other important skills we would have not covered in the assessment & to answer your questions!

    Whenever: 2-3 informal meetups

    Through the whole process, we will additionally let you to schedule a couple 30-minute informal meetings with a few employees. These meetings (online or IRL) will be a chance for you to familiarise yourself with our team, our motivations, and ask questions!

    Step 4: Your offer 💌

    If we have a match, our founders will send an offer asap.

    Step 5: Your onboarding 🧑‍🚀

    We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟


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