The Customer Success Team
Hivebrite
The Customer Success Team
🚀 Their Mission
We ensure our customers get the most out of the Hivebrite platform. We work with multiple internal teams to proactively drive adoption, help customers achieve their business objectives, advise on community management best practices, and act as the voice of our customers internally. We are our customers' key point of contact throughout their journey with us.
✨ More on the Team
We are truly global! Our team is based across Paris, Sydney, and several states of the USA. Working in Customer Success requires critical skills such as confidence (maintaining a positive attitude), resilience (communicating with conviction), active listening (understanding the customers' needs), entrepreneurial spirit (continual self-improvement), and problem-solving. If you recognize yourself in this description, you might be the right fit for our team!
The Implementation Team
🚀 Their Mission
We help customers set up their community platform and achieve value from it as quickly as possible. We take the time to understand each customer's use case fully, recommend how to use the product to meet their primary goals, and offer best practices for getting the most out of the platform.
We introduce customers to their new responsibilities as Community Managers and make sure they have the tools at hand to be successful.
✨More on the Team
Our Implementation Team is based in Paris and the USA. Being part of the Implementation Team requires great people skills, a sense of pedagogy, and excellent knowledge of our product.
The Customer Support Team
🚀 Their Mission
We work with clients to troubleshoot, answer questions, and identify and report software issues. We work closely with the Product Team to share customer feedback and test new developments. We are on the front lines and we develop a tremendous sense of technical product knowledge, as well as critical insights on how our customers are using our platform.
✨ More on the Team
The Customer Support Team is based in Paris and New York. Being part of the Customer Support Team requires an attentive eye for detail, good communication, knowledge of general technology application, and reactiveness.
"The best value of the support team is we are a positive force. We are located on different sides of the world and different time zones but we can laugh together, and rely on each other whenever we need help. It’s the best part about the support team."
Presentation
Hivebrite is an all-in-one community management and engagement platform. Our mission is to provide organizations with the tools they need to create vibrant communities.
Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 500 customers worldwide - including Princeton University, Stanford University, and Columbia Business Schools but also WWF or P&G alumni. We employ more than 100 people across our offices in Paris, New York, and Sydney, and 30 nationalities are represented in our team!
In 2020, we were awarded five Happy to Work labels, were recognized as a G2 High Performer, and won the International Prize by EY, SYNTEC Numerique, and TECH IN France.
And we have no intention of slowing down!
What they are looking for
We are looking for "doers," with a positive attitude, who want to build, learn and make an impact at a growing international business. We seek talent that sees solutions where others see problems. Individuals that are comfortable with change...Because a growing company is always in the process of transforming!
What makes them successful:
- Platform flexibility (visually and functionally) that customization for all types of online communities
- A user-friendly interface coupled with an all-in-one solution capable of a broad set of functionalities (events, email campaigns, website, analytics, forums, fundraising, payments, messaging, etc.)
- Unique and efficient methods for surfacing job opportunities within a network
Good to know
- Hivebrite is also a rich community of foodies, athletes, music lovers, and experienced junkies
- We organize worldwide online team buildings
- And rarely does a week end without a team Happy Hour
- Be careful not to leave your laptop open, otherwise you'll owe croissants to the entire office!