The primary objective of the role is to provide technical account ownership as the primary product/solution expert and interface for the prospect or customer. The role combines presales and solution consulting activity with some post-sales activity, working with the Sales Account Manager and Head of BU as part of a high-performance sales and account management team.
For every opportunity that he/she handles directly, the candidate will be responsible for end-to-end management of all technical aspects of an account under his/her direct control through the entire presales phase of an opportunity:
Pre-sales support:
Work with the sales person to support the sales cycle for the opportunity from a technical perspective
Adapt or create customer-facing materials for various stages of the presales process – presentations, technical information notes, deployment/solution architectures, etc.
Conduct demos of products to customers and prospects and travel to meet them if need be
Ongoing projects management:
Lead the “solution” creation process that fulfils the customer’s needs
Play the role of a thought leader and demonstrate business and operational value offered by our client’s solutions, by engaging relevant stakeholders at all levels – senior executives, decision makers and influencers
Product development:
Develop a deep understanding of a customer or prospect’s business to seek out possible opportunities to upgrade products in concert with the sales team
Drive the development of the roadmap for the International Development Division
After-sales support:
Key Success Metrics
Key success metrics used to measure performance in this role include Customer-facing metrics:
Success rate in winning orders and meeting quota targets as part of the sales team (working closely with sales account managers and the Head of the Division)
Customer/partner satisfaction via metrics related to regular interactions, customer and solution delivery
Using consultative engagement techniques to discover new leads and opportunities
Education: Master or equivalent (or higher) degree/diploma in Engineering
Preferably 3+ years of relevant industry experience, primarily in customer-facing roles, of which preferably at least 2 years should have been in technical presales/project management; should have experience in working with geographically distributed virtual teams.
Experience in the public transport is a plus (but not mandatory)
Proactive and strong communicator; above-average verbal and written communication skills:
Good presentation skills are a must, and ability to “whiteboard” concepts during discussions
Owning proposals, solution approach notes, preparing bid/RFP response packages and all other activity related to the presales cycle of the sales process
Strong multi-tasking skills - must be organized, and prioritize activities quickly and effectively
Benefits
And there’s more to come :
Paid vacations + compensary days
home-working policy allowing you to benefit from a flexible environment
A Swile restaurant card (55% paid by Famoco)
A good health insurance (55% paid by Famoco)
Transport reimbursement (50% paid by Famoco)
Premises in the heart of Paris (4th arrondissement)
Liberty Gymlib access and membership: sports and wellness activities
Access to Leeto: exclusive benefits offered by our CSE
Coursera license for year-round self-study
Access to various Famoco events: Team Buildings, Game Nights, aperitifs etc…
Call with HR
Meeting with Head of BU
Call with the President
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