Mission

• Pre-sales: To facilitate the sales process by proactively addressing the technical concerns of prospects.

• Post-sales: To ensure the seamless integration of our products with our customer’s ecosystems.

Challenges

1. Develop technical and functional knowledge of our product.

2. Build an understanding of our customers and their ecosystems.

3. Capitalize on this knowledge and understanding to maximize the value of our solution for customers.

Responsibilities

• Serve as the primary point of contact for technical integration enquiries for customers and prospects.

• Provide API and SSO guidance to customers to ensure the successful integration with Fabriq.

• Ensure the application of integration standards for our strategic customers.

• Collaborate with Sales and Ops teams to anticipate technical challenges and proactively propose solutions.

• Document critical integration information to facilitate knowledge sharing with other teams, as well as with customers and prospects.

• Follow through on the validation of integration projects.

• Collaborate with Product teams to resolve complex technical issues and develop new features based on customer feedback.

• Train and support Sales and Ops teams on integration topics.

• Continuously improve the integration process.

• Maximize the automation of technical operations wherever feasible.

Working at Fabriq

• Flexibility on remote — full remote, in the Parisian office, or a mix of both

• 7 weeks paid leave per year (vacation plus RTTs)

• 100% Health insurance (mutuelle) coverage with Alan

• 10€ daily Restaurant Tickets with Swile

• Quarterly Office Days in our Parisian headquarters

• A yearly company offsite in May

The Stack

• The Fabriq web application is a single-page-application

• The front-end was initially developed in Vue.js relying on the components library Vuetify

• We are currently building components of our own as part of our Design System

• TypeScript is progressively being introduced into the codebase

• The front-end application is continuously deployed with Cloudflare Pages, which allows for preview URLs on pull requests

• On the back-end, we have a Django server that exposes a REST API, alongside a collection of services in TypeScript that run on Cloudflare Workers

• The Django servers run on AWS EC2 instances, whose images are built using Packer.

• The infrastructure on AWS is entirely managed with Terraform

• We use Honeycomb, Sentry and Datadog for observability

• We use Figma for mockups, Slack for communication, Gather for video calls and Claap to share videos of our work.

• We also have a mobile application developed in Vue.js and Capacitor.

• France based role

• Technical experience around APIs (REST, Webhooks) and SSO

• General knowledge of enterprise integrations and authentication

• Knowledge of databases

• Comfortable working in English and in French

• Good organizational and prioritization skills

• Excellent interpersonal abilities

• Strong written and verbal communication skills

• Analytical and problem-solving capabilities

• Occasional travel to our customers’ sites is to be expected (2-3 visits per year)

• A positive, curious and service-oriented personality

• Screening - 30 min

  • Test the candidates compatibility with the job requirements

  • Present the company, current challenges, and work environment

  • Gather information about the candidate’s availability, enquiries and salary expectations

• Technical interview - 60 min

  • Test the candidate’s technical skills

• Team interview - 60min

  • Determine cultural fit with the Integration team

  • Validate project management skills

  • Discuss use case scenarios to determine the candidates thought process

  • Answer any questions regarding the job and the company

• Meet the Co-founders - 45 minutes

  • Present the company’s vision, determine the cultural fit