Cette offre n’est plus disponible.

Internship or Apprenticeship - Chargé.e Satisfaction & Relation Clients marché français

Alternance(6 à 12 mois)
Salaire : 1,1K € par mois
Début : 20 août 2023
Télétravail occasionnel
Expérience : < 6 mois
Éducation : Bac +3

Evaneos
Evaneos

Cette offre vous tente ?

Questions et réponses sur l'offre

Le poste

Descriptif du poste

You like to be in the heart of operations, find solutions to help our travelers and agents and increase customer satisfaction ? You are convinced that listening to customers, analyzing their need, being empathic while continuously improving customer experience is a key for any business ?

Then join Evaneos Satisfaction Team for your internship! 

Missions

Support our customers : 

  • Respond to travelers’ (B2C) and agents’ (B2B) inquiries by e-mail, phone or chat

  • Resolve complex requests that require a customized response, decide on the highest impact solution & communicate the decision to all parties involved 

  • Become a legal expert in order to resolve disputes and/or other complicated cases

  • Respond to post trip survey feedback and find solutions to tackle recurring issues, monitor Evaneos E-reputation by responding to travelers’ feedback from social media and online reviews

  • Analyze travelers’ needs and dissatisfaction reasons & recommend any relevant optimizations to other departments (e.i product) to improve customer journey

  • Assist and train our Customer Care Team in Madagascar

Satisfaction Projects

  • Work on projects to help increase our customer satisfaction and internal efficiency

Profil recherché

You : 

  • are fluent FRENCH speaker (C1 level = you feel confident talking in French on phone & by email) and feel comfortable when communicating in English

  • are perfectly comfortable both speaking over the phone and writing emails

  • are an empathic person & stress resistant 

  • are a problem-solver, capable of taking initiative and working autonomously

  • are customer satisfaction and tools-driven

  • you like to be part of a team to move forward together


Déroulement des entretiens

  1. HR Call avec Jeanne (30min)

  2. Interview avec Annekatrin (30min)

  3. Entretien case study & Team Fit avec Annekatrin, Margot & Lisa (1h)

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Customer Service”.