You like to be in the heart of operations, find solutions to help our travelers and agents and increase customer satisfaction ? You are convinced that listening to customers, analyzing their need, being empathic while continuously improving customer experience is a key for any business ?

Then join Evaneos Satisfaction Team for your internship! 

Missions

Support our customers : 

• Respond to travelers’ (B2C) and agents’ (B2B) inquiries by e-mail, phone or chat

• Resolve complex requests that require a customized response, decide on the highest impact solution & communicate the decision to all parties involved 

• Become a legal expert in order to resolve disputes and/or other complicated cases

• Respond to post trip survey feedback and find solutions to tackle recurring issues, monitor Evaneos E-reputation by responding to travelers’ feedback from social media and online reviews

• Analyze travelers’ needs and dissatisfaction reasons & recommend any relevant optimizations to other departments (e.i product) to improve customer journey

• Assist and train our Customer Care Team in Madagascar

Satisfaction Projects

• Work on projects to help increase our customer satisfaction and internal efficiency

You : 

• are fluent FRENCH speaker (C1 level = you feel confident talking in French on phone & by email) and feel comfortable when communicating in English

• are perfectly comfortable both speaking over the phone and writing emails

• are an empathic person & stress resistant 

• are a problem-solver, capable of taking initiative and working autonomously

• are customer satisfaction and tools-driven

• you like to be part of a team to move forward together

1. HR Call avec Jeanne (30min)

2. Interview avec Annekatrin (30min)

3. Entretien case study & Team Fit avec Annekatrin, Margot & Lisa (1h)