We are looking for a Knowledge Manager who will be in charge of centralizing and contributing to the  documentation related to our Product and making it available and articulate for internal teams and customers. You will create the processes and resources through which knowledge is collected and shared.

In this role, you will  :

• Create and establish processes and tools related specifically to developing the knowledge base within the organization

• Create documentation about releases before they are in production

• Maintain, develop and centralize our Knowledge Stack (sharing information, knowledge base...)

• Communicate about releases to all employees using our communication workflows

• Identify product documentation gaps

• Make sure that product documentation is up-to-date at all times

• Make sure teammates have access to the means to acquire new skills or upgrade existing ones

• Help create impactful trainings and documentations to make sure the knowledge is spread among the Customer Success and Sales teams

• Contribute to the core Product documentation

Preferred experience:

• Communication / Engineering  school degree

• An experience in a tech environment

• A proven track record or a genuine interest for tech

• You are customer, problem and impact oriented 

• You show a team spirit and you have experience working with CS, sales, tech, PM, marketing teams

• You can speak the same technical language as product managers and developers

• You are proactive in finding new solutions to share or create information efficiently

• Excellent English and French communication skills. Other languages appreciated but not mandatory
  

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

• Working in autonomy and having a lot of responsibilities in the implementation of the roadmap

• Being in interaction with all of our different teams (developers, QA, Sales team, Support team, Project team)

• Being part of a nice team where everyone has a voice and can have an impact 

Also, here is another list of what you’ll enjoy at Diabolocom:

·  You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

·  You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)

·  Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!

·  Remote work up to 2 days a week

·  Team building events : Athens, Meribel, Ibiza… what’s next? 😎

·  Be part of a company at a key moment of its growth, with lots of opportunities 🚀

·  You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization!

Recruitment process:

• Call with Jade, our Talent Acquisition Manager

• Visio with Edmée and Bastien, our PO/PM

• Visio with David, our COO

• On-site interview with COO and the Product team