Be responsible for leading the retail team to achieve the assigned sales goals for the store and for each individual

Work closely with the Senior Manager and/or the APAC Trainer to train and motivate the retail team, enhance team morale, and maintain a positive and efficient environment

Ensure that store merchandising plans are correctly implemented and that the store image is maintained for the brand to be represented professionally

Assist in understanding and identifying the needs and requirements of existing and potential customers, and share the information with the supervisor in a timely manner

Contribute to the development of sales and marketing initiatives that will boost sales at the store

Participate actively in training sessions to acquire the latest knowledge (products and technologies), then conduct in-store training sessions with the retail team

Compile reports on traffic information, client demographics, commercial pitch efficiency, and processes for optimizing staff presence in the store

Maintain good inventory control and track sales performance at different points of sales

Work closely with all departments: Customer Support, HR, Finance, Operations, and Marketing to ensure corporate guidelines and procedures are adhered to within the team at the store

Accomplish other tasks or achieve other KPIs as assigned by the company

A minimum of 4-6 years of work experience in luxury retail as sales, with a proven track record of delivering outstanding sales results

At least 2 years of experience in retail sales management, training experience is a plus

Highly proficient in English, Mandarin is a plus. Other spoken language proficiency is welcome

Leadership qualities with high ambitions

Autonomy, problem-solving abilities, and entrepreneurial drive are essential

Excellent written/verbal communication and interpersonal skills

Strong computer skills such as MS Office (Word, Excel, and PowerPoint) and open to learning new software platforms

Well-spoken, strong presentation and communication skills required

Training, Workforce Management experience is a plus

High energy to cope with a versatile and fast-paced environment

Ability to represent the brand

Interest or knowledge in Audio, luxury brands, and music would be an advantage

Availability and flexibility to work (roster-based) to meet the needs of the business