Batch

Batch

Junior Solutions Engineer (German native)

  • CDI 
  • Salaire entre €35K et €43K
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +4
  • > 1 an

La tribu

Batch

Batch

    Le poste

    Junior Solutions Engineer (German native)

    • CDI 
    • Salaire entre €35K et €43K
    • Paris
    • Télétravail ponctuel autorisé
    • Bac +4
    • > 1 an

    About

    Batch is the PUSH expert ! The company was created in 2014 to help brands and media organisations communicate better with their mobile customers; on iPhone, Android and websites.
    Those little ‘notifications’ that you receive on your smartphone throughout the day? It’s Batch who sends them.

    Example :

    The French bank, Société Générale, sends you a push message because your salary has been paid into your account? That’s them.
    The news application BFM TV sends you a message with a breaking news story? That’s them too.
    The electric moped app sends you a promotional message? That’s them again!
    And Batch has thousands of other examples like these since over 10,000 mobile apps use their SaaS platform to send more than 10 billion messages every month, to over 200 million mobile users around the globe.

    Batch’s mission is to become the mobile CRM leader in Europe. And with more than 800 key accounts in 15 countries, the international development of the company is well under way.

    The company is actively recruiting in order to drive its commercial development, to continue to optimise its platform and to tirelessly improve its overall CRM service.

    Job description

    The SE team is growing and looking for its future Junior Solutions Engineer! 👋

    He/she will work directly under the supervision of Baptiste, Head of SE (Solutions Engineers).

    He/she will be the functional referent during the integration phase during which the customer installs Batch’s solution. His/Her responsibility includes being in charge of guarenteeing the proper execution of the integration and the respect of project deadlines. Once the integration is completed, he/she allows Batch’s Customer Success Managers to take over by ensuring a smooth transition with the client.

    On a daily basis, the missions consist of:

    • Defining the implementation phases of Batch’s different solutions (iOS/Android/Web SDKs, APIs, dashboards) for new customers according to their specific needs and technical stack;
    • Planning all the integration steps taking the client’s deadlines into account;
    • Identifying and communicating effectively with the different internal and external stakeholders of the project;
    • Setting up the necessary technical connections;
    • Sequencing, defining and executing integration tests at different stages of the project;
    • Designing and integrating tagging plans according to the business needs expressed by the client;
    • Documenting specific cases encountered if necessary;
    • Contributing to enriching the technical documentation, the Help Center and the internal knowledge base;
    • Continuously seeking to improve the onboarding process.

    Preferred experience

    • Successful project management experience, experience in coding or as a project manager, product manager is required;
    • Technical Project Management skills are required (ability to understand and explain Batch’s technical documentation);
    • Excellent interpersonal, communication, and empathy skills;
    • “Facilitator” and “Organizer”;
    • Sense of mission, willingness to see projects through to completion;
    • Fluent English & German are required.

    Recruitment process

    Batch conducts all its interviews in the same way, in 4 simple & easy to understand steps for all candidates:

    1. First contact call (15 to 30 minutes).
    2. On-site interview with an HR person accompanied by a team leader (45 minutes).
    3. Case-study conducted on site or remotely.
    4. Meeting with one of the Batch co-founders (30 to 45 minutes).

    At the end of these 4 steps, if they are all successful, Batch will make you an offer.

    Meet the team

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    Questions and answers about the offer
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