Position Overview

In this position, you will be responsible for reducing churn, maintaining steady customer retention, managing a high volume of accounts to ensure an on-time or early renewal, proactively communicating new features, and prospecting for new strategic sales initiatives.

In addition, you will contribute to the development of Entrust’s Digital Card Solutions Customer Success playbook and the evolution of our customer onboarding processes. This position is a great opportunity for someone looking to not only build their sales and business development skills, but also general customer success skills by learning to manage accounts, create a better customer experience through improved onboarding, and by ensuring success at other points in the customer journey.

You will have a direct impact in building our revenue stream both by ensuring our customers’ continued and expanded interest in Entrust products and by enhancing our relationships with those same customers.

• We offer flexibility and fintech DNA
• We offer a diverse work environment
• Futureproof your career with a job in digital payments

How you will make an impact:

• Manage and process maintenance, support renewal and upsell quotes on a daily basis.
• Proactively manage and prioritize monthly and quarterly renewal activities.
• Ensure customer satisfaction and support issues are escalated to the appropriate internal teams.
• Contribute to Digital Card business development activities.
• Participate on the continued development and enhancement of our customer onboarding approach.
• Deliver key enablement content to customers throughout the onboarding process and generally manage the flow of that process.

Qualifications:

• Must have minimum 2 years of experience in B2B customer success &/or business development.
• Should have Business School degree.
• Highly organized and strong interpersonal & communications skills.
• Ability to work independently and in a cross-functional team environment.
• Excellent verbal and written communication skills in English and French both.
• Must be flexible and adaptable – Ability to wear multiple hats and multi-task.
• Proficient in: Microsoft productivity tools (Office 365), Salesforce.com.

Why Should You Apply?

• Leader in the security and digital payments industry.
• Friendly, supportive & knowledgeable teams.
• Opportunities for on-the-job training.
• You’ll help develop Digital Cards, Apple Pay, Google Pay and leading Fintech innovations!

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