Who we are

Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.

After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

Do you want to join the adventure? Welcome aboard!

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always

Missions

To serve our new organisation, we need a manager to lead a Flight team dedicated to all changes that could happen between initial booking and travelling

Lead Team in its main mission :

- Manage reservation modifications / cancellations with customers
- Manage reservation modifications / cancellations with airlines
- Provide customer support by phone and by form on all air related questions
- Participate in operational tasks described above (1/3 of the time)
- Participate in the optimisation of the department operational processes and in the documentation of the knowledge base
- Co-define and follow daily KPI's

 In the next 6-12 months, the key results expected are:

- Manage a 4 people team
- Monitor team performance according to our standards and indicators. Manage team priorities
- Identify main customer irritants with Ops manager and pro-actively bring improvements
- Enhance main processes and ensure the team use them

In the next 12-24 months:

- Identifiy main productivity areas, participate in improvement
- Analyse and reduce number of customer interactions
- Identify and coordinate training needs

Lets talk about you

• Very good knowledge of Amadeus GDS (expert in finding availability and prices, processing modifications and cancellations, processing queues)
• Good interpersonal skills
• Team performance management,
• Digital savvy : Pack Office, IOS (you will be also using Slack and Hubspot)
• Languages : fluent French and English 
• Organisational skills : being rigorous and able to develop a structured approach to organise all required tasks within the day
• Customer orientation : keen sense of customer service
• Perseverance : being driven to find solutions and leave no stones unturned
• Communication : ability to engage, listen, explain and convince within the organisation as well as towards clients, partners and suppliers.
• Empathy : listening to others and understand their viewpoints

Recruitment process

- A call with Amal, Talent Acquisition Manager to better understand your career plan and your fit for the role at Worldia

- Interview with Daiana, Operations Manager to assess your thought leadership and appreciate your skills & your mindset,

- Interview with David, The COO and an Amadeus technical test 

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process