Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.
After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.
Do you want to join the adventure? Welcome aboard!
AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always
We are looking for a Customer Experience & Quality Agent within the Operations team.
You will need :
- Handle all support at destination and customer returns after travel
- Manager customer support and follow up at destination
- Ensure optimal customer support at destination and resolve issues quickly
- Process customer returns in a timely and follow up on post-return disputes, complaints
- Negociate supplier compensation
- Ensure the interface and follow up of files with agencies
- Provide feedback and participate in the implementation of corrective actions with the departments concerned
- Follow up the cost / supplier asset implications of processing
- A Video-call with Amal, the Talent Acquisition Manager, to better understand your career plan and your fit for the role at Worldia
- An Interview with Romane, the Manager to create a strong alignment on what we'll be expected from you and help you project yourself within the team
- A Video with David, the Head of Operations, to evaluate your skills and the way you operate
Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process
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