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Customer Experience Agent

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé

Worldia
Worldia

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Le poste

Descriptif du poste

Who we are

Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.

After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

Do you want to join the adventure? Welcome aboard!

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always

 

Missions

We are looking for a Customer Experience & Quality Agent within the Operations team.

You will need :

- Handle all support at destination and customer returns after travel

- Manager customer support and follow up at destination

- Ensure optimal customer support at destination and resolve issues quickly

- Process customer returns in a timely and follow up on post-return disputes, complaints

- Negociate supplier compensation

- Ensure the interface and follow up of files with agencies

- Provide feedback and participate in the implementation of corrective actions with the departments concerned

- Follow up the cost / supplier asset implications of processing

 

Lets talk about you

  • You are fluent in English and French
  • You are autonomous and curious person
  • You have excellent relationship skills
  • You know how to prioritize and manage rush situations
  • You like the teamwork
  • Travelling is also a passion for you !


Recruitment process 

- A Video-call with Amal, the Talent Acquisition Manager, to better understand your career plan and your fit for the role at Worldia

- An Interview with Romane, the Manager to create a strong alignment on what we'll be expected from you and help you project yourself within the team

- A Video with David, the Head of Operations, to evaluate your skills and the way you operate 

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process

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