Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.
After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

Do you want to join the adventure? Welcome aboard!

Our values
AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always

Missions
Reporting to the VP Marketing, you will work with the sales teams and with teams that will benefit from the customer experience recommendations (Product, Communication, Operations…). Your are the voice of our B2B and B2C customers.

What is your success goal?

• To get to know all about our customers better in order to support and retain our travelers
• To activate and engage our B2B partners
• To build a customer experience team adapted to Worldia’s future challenges (internationalisation, opening to new markets, etc…)

You will be in charge of :

• Consolidate customer data and set up analysis monitoring dashboards in collaboration with the Data Team
• Formulate strategic recommendations for the Product, Sales, Operational and Communication teams in order to improve the overall Worldia Customer Experience
• Redesign the loyalty program tool in collaboration with the Agency of the sales team
• Identify the typical profiles of Worldia travelers (personae studies) and make strategic recommendations on the different targets
• Do a continuous benchmark of the best practices on the market
• Ensure the maintenance and administration of the CRM (Hubspot)

• +5 years of experience and significant experience in a customer experience / customer success / data analyst / or marketing / customer knowledge related position (with ideally 2/3 years of consulting experience)
• You master the tools necessary for customer knowledge in a multi-channel environment (CRM, Loyalty Program, Data Platform) and the associated KPIs
• Curious and open-minded, you have both a sense of service and solid customer data analysis skills
• Great interpersonal skills, creative and persuasive mindset (you know how to define the best customer strategy and unite around it)

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process

• An interview with Lauriane, our Talent Acquisition Manager (45 min)
• An interview and a live assessment with Aja, VP Marketing to assess your skills (30 min) follow by a use case to do at home
• An interview with Romano, our Acquisition & Growth Manager, to debrief use case and to analyze your technical skills (30 min)
• A last interview with Grégoire, CEO (30 min)