We’re looking for a strategic and hands-on Lead Account Manager to build and lead our Account Management practice within the Customer Success department.

This role is critical in driving revenue growth through expansion and cross-sell with the Account Management team, while coaching Customer Success Managers (CSMs) who remain responsible for closing upsell opportunities.

As the owner of the company’s revenue targets related to expansion, cross-sell and upsell, you will be tasked with building scalable processes, enabling the Account Management team and the CS team to succeed commercially, and helping grow our most valuable customer relationships.

Responsibilities

🧭 Build and Scale the Account Management Function

• Work closely with the Head of CX to shape KPIs, performance expectations and career growth paths

• Design and implement the account management strategy, processes, and best practices

• After launching the activity, recruit, lead, and mentor a high-performing Account Management team

• Work with Revenue Operations to ensure visibility and tracking of expansion pipeline and results

📈 Own Revenue Growth: Upsell, Expansion and cross-sell

• Take full ownership of company-wide targets for expansion, cross-sell, and upsell

• Lead Account Management practice and sign strategic expansion and cross-sell deals

• Coach Customer Success managers to pitch, and sign upsell opportunities within their accounts

• Track performance and conversion rates accross expansion, cross-sell, and upsell

🤝 Lead Account Development strategy

• Define and lead Account Management strategy

• Build the account management team as the business grows

• Identify patterns and opportunities across markets to drive proactive growth initiatives

• Collaborate with Product and Marketing to tailor offers and messaging to customer needs

🔗 Collaborate internally

• Collaborate closely with CSMs to drive growth within existing accounts

• Feed insights from clients to Product and Marketing teams to improve messaging, positioning, and roadmap

• Align closely with the Sales, Marketing, Product, and Operations teams to deliver a unified customer journey

🧑‍🤝‍🧑 Why joining us?

• Be the architect of our commercial growth within existing accounts

• Shape the Account Management practice in a high-impact, cross-functional role

• Work at the intersection of Customer Success, Sales, Product, and Marketing

• Join a mission-driven company and help scale a solution that makes a difference

📦 Package

• 💶 Competitive compensation based on experience

• ⏳ Full-time contract

• 📍Location : Paris, in the vibrant co-working space of Schoolab, rue de Milan, in the 9th arrondissement.

• 🥪 Meals: 11€ of meals per day worked with the Swile card paid for 100% by Wooclap

• 🩺 Health: Health insurance 100% paid by Wooclap (Alan) and free access to Alan Mind (Mental Health service)

• 💻 Work equipment: Loan of a Macbook and Phone to work in the best conditions.

• 🚌 Transportation: Reimbursement of up to 50€ of the Navigo pass.

• 📱 Reimbursement of the cost of the mobile subscription up to 50 euros per month

• 🏄‍♀️ Paid-Time off: RTT

• 🌍  Flexible working policy

• 🏠  Home working fees

• 5+ years in Account Management in a SaaS business

• Proven experience owning or influencing commercial targets (expansion, cross-sell, upsell)

• Strong leadership skills and a track record of coaching teams to achieve results

• Deep understanding of the post-sales lifecycle in a B2B SaaS environment

• Excellent relationship-building, strategic thinking, and communication skills

• Analytical mindset with comfort working with CRM and reporting tools

• Fluent in French and English, other languages are a plus

• ☎️ 30’ Screening interview with Adeline, our Head of Customer Experience

• 📈 90’ Business Case with Adeline and a member of the CX team

• 🤝 30’ Panel interview with your future colleagues

• 🔊 30’ interview with Baudouin, our CEO

• 🎬 30’ Closing interview with Anabela, our Head of People