Since 2014, Wiremind has positioned itself as a technical company transforming the world of transport and events with a 360° approach combining UX, software, and AI.

Our expertise lies primarily in optimizing and marketing our clients’ capacity. We work on various projects such as ticket forecasting and pricing, 3D optimization of air freight or scraping competitor prices. Our applications are the preferred tool of companies such as SNCF, United Airlines, Qatar Airways or even PSG to visualize, analyze and optimize their capacity.

Dynamic and ambitious, we strive to maintain our technical DNA which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is mainly composed of engineers and experts and currently supports the growth of our business model based on “software-as-a-service” solutions.

As an Account Manager, you will participate in the development of our Revenue Management solution CAYZN, dedicated to the transportation industry, used by major international accounts such as SNCF, BlaBlaCar, OUIGO, VR, SJ, etc. You will help ensure that the Revenue Management software solutions offered by CAYZN match customer business expectations and needs.

You will join our Product Team composed of experienced Product Owners, Product Experts & Account Manager working all together to build the most efficient and ergonomic tool, while keeping our clients at a very high level of satisfaction.

In practice - even though  there is no typical day - your missions will be the following :

• Account Management : within your account portfolio, ensuring a direct interface with end-users i.e. ensuring that ‘local’ roadmaps with your customers and ‘general’ Wiremind product roadmap are aligned ;

• Customer Success : Providing 1st degree support for CAYZN users and ensuring that SLAs are met through the usage of Jira Helpdesk ; supporting the Customer Success Manager in keeping internal dashboards up to date

• Documentation : making sure that the documentation is up to date, readable and engaging for CAYZN end users

• Taking part in prioritization processes for future developments together with the Product Owners

• Keep a critical eye and be keen on improving the product, challenging other team members when necessary to bring customers feedback to the table

• Be an advisor on RM best practices : thanks to your expertise, guiding your customer in finding the best way to use CAYZN to meet their performance goals.

• Your skills to interact and communicate well, at all levels, in French and English.

• A previous training in software development or project management would be appreciated

• An interest for the Transport industry and/or Revenue Management.

• Your attraction to convert business requirements into software functionalities,

• Your sensitivity to recognize bugs or display inconsistencies on any web-app.

• An understanding of technical aspects would be appreciated.

• Bonus : A first experience using Jira, Confluence or Notions

BENEFITS OF THE JOB

By joining us, you will integrate:

• A self-financed startup with a strong technical identity! 🧬

• Beautiful 700 m² offices in the heart of Paris (Bd Poissonnière) ✨

• Attractive remuneration indexed on performance 💪

• A caring and stimulating team that encourages skills development through initiative and autonomy

• A learning environment with opportunities for evolution 🧑‍💻

You will also benefit from:

• Training on demand💡

• A hybrid policy: 2 days of remote work per week and the possibility to work occasionally from abroad 💻

• A great company culture (monthly afterworks, regular meetings on technology and products, annual off-site seminars, team-building…)

• A first, short introduction call with a member of the Product Team (Product Owner or Product Team)

• After this first introduction, a short case study to be prepared before the final interview will be sent ;

• Based on the case study restitution, a final debrief interview will be conducted with various members of the Product Team.

Wiremind is committed to equality of opportunity, diversity, and fairness. We encourage all candidates with the necessary experience to apply for our job offers