Account Manager

Wiremind est une startup spécialisée dans l’optimisation des revenus pour les secteurs du transport (passagers et fret), du tourisme et l’événementiel.

La vision de Wiremind est de toujours partir de l’utilisateur: quelle que soit la complexité technique d’un problème, le rendu pour l’utilisateur doit être clair et lisible. Design et simplicité doivent permettre à chaque application de fournir la valeur ajoutée attendue.

Cela s’applique à des problématiques qui vont de la prédiction de la demande en voyageurs entre Paris et Lyon, au calcul du remplissage optimal d’une palette de fret constituée de colis de dimensions multiples et sa restitution en 3D, en passant par la gestion de la collecte quotidienne de multiples données de sites web aux architectures diverses.

WHAT YOU WILL DO

As an Account Manager, you will participate in the development of our Revenue Management solution CAYZN, dedicated to the transportation industry, used by major international accounts such as SNCF, BlaBlaCar, OUIGO, VR, SJ, etc. You will help ensure that the Revenue Management software solutions offered by CAYZN match customer business expectations and needs.

You will join our Product Team composed of experienced Product Owners, Product Experts & Account Manager working all together to build the most efficient and ergonomic tool, while keeping our clients at a very high level of satisfaction.

In practice - even though  there is no typical day - your missions will be the following :

• Account Management : within your account portfolio, ensuring a direct interface with end-users i.e. ensuring that ‘local’ roadmaps with your customers and ‘general’ Wiremind product roadmap are aligned ;

• Customer Success : Providing 1st degree support for CAYZN users and ensuring that SLAs are met through the usage of Jira Helpdesk ; supporting the Customer Success Manager in keeping internal dashboards up to date

• Documentation : making sure that the documentation is up to date, readable and engaging for CAYZN end users

• Taking part in prioritization processes for future developments together with the Product Owners

• Keep a critical eye and be keen on improving the product, challenging other team members when necessary to bring customers feedback to the table

• Be an advisor on RM best practices : thanks to your expertise, guiding your customer in finding the best way to use CAYZN to meet their performance goals.

WHAT IS IMPORTANT TO US

• Master degree or equivalent

• Your skills to interact and communicate well, at all levels, in French and English.

• A previous training in software development or project management would be appreciated

• An interest for the Transport industry and/or Revenue Management.

• Your attraction to convert business requirements into software functionalities,

• Your sensitivity to recognize bugs or display inconsistencies on any web-app.

• An understanding of technical aspects would be appreciated.

• Bonus : A first experience using Jira, Confluence or Notions

INTERVIEW PROCESS

• A first, short introduction call with a member of the Product Team (Product Owner or Product Team)

• After this first introduction, a short case study to be prepared before the final interview will be sent ;

• Based on the case study restitution, a final debrief interview will be conducted with various members of the Product Team.

The position is based in the city-center of Paris (métro Grands Boulevards) in our new offices.