Support Operations Agent (f/m/d) 🚀 Italian Market

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Descriptif du poste

Created in 2016, Free2Move 🚀 simplifies mobility-related uses by offering a wide range of services to satisfy everyone's 🚘 travel needs.

With Free2Move, you can rent a city car for shopping or for your stay in Italy đŸ–ïž or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! đŸ“Č

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2Move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years 🚀 as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users 👑, Free2Move operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750🏆 experts and bold international projects, then you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented ❀teams♄, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.
💯 It's exciting, you'll seeđŸ”„!

Your next missions:

In close connection with our field-working partners, you will :

  • Work towards the economic performance and the satisfaction of our partners.
  • Support the team's success by transmitting all operational knowledge.
  • Coach them in order to boost the deployment of their network and their Mobility activity
  • Analyze their KPIs and give recommendations for their action plans.
  • Participate in the creation and update our online and face-to-face training materials.
  • Train our partners in using our tools and systems. You guarantee their perfect use by analyzing our automatic Field Check-Up Reports.
  • Co-create the action plan and participate in their deployments as the main HQ interlocutor
  • Be at the core of the implementation of our innovative rental solutions / Automatic Renting & Connected Cars
  • Inform our partners about our new product / service developments.


Expected skills:

  • 🔧 Advanced studies: Bachelor or Master Degree (ideally in Business)
  • 🔧 Fluent in Italian, good command of English; Knowledge of French is a plus
  • 🔧Pronounced customer satisfaction and quality orientation
  • 🔧Passionate about new technologies, think that all optimization and automation is not time spending but time saving
  • 🔧Eagerness to share your knowledge and train colleagues and interlocutors
  • 🔧 Attracted by business development in a B2C / B2B environment
  • 🔧Strong human and business skills and an ability to develop relationships that last

What we offer:

Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

  • A start-up spirit supported by a large Group đŸ„‡
  • The opportunity to revolutionize the uses of mobility with us! 🚘
  • A neat integration to start well 🎁
  • Lots of possibilities for development 📈
  • Collaboration with multidisciplinary and international teams đŸ’ȘđŸŒ
  • International projects to perfect your background! 🌍
  • An attractive salary 💾
  • A Swile card to enjoy all the restaurants around you! 🍝
  • A mutual insurance financed at 60% and a providence in case of hard times financed at 100%!
  • An access to our E-Learning platform 📚 : for the development of languages and other skills
  • No-meetings days to boost your efficiency!
  • Table football battles to relax ⚜

...This list is not exhaustive...

Job type:
- CDI OR PERM OR within the head office in the heart of the 9th district in Paris
- Hybrid working mode (2 days per week on site in our headquarters, 3 days per week remotely)

👀*Psst...! On vous file une combine :) Postulez, de prĂ©fĂ©rence, en anglais đŸ‡șđŸ‡Č

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