• Provide first-level IT support, troubleshooting hardware, software, and network issues for employees.
• Perform daily system checks and maintenance to ensure all IT systems are functioning correctly.
• Manage support tickets, document solutions, and create user guides for common problems.
• Set up, configure, and maintain IT equipment inventory, including hardware replacements or upgrades.
• Assist with basic user training on IT systems and tools.
• Escalate complex issues to higher-level IT staff or external vendors as needed.
• Ensure compliance with internal IT policies and security guidelines.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in an IT support or helpdesk role.
• Solid understanding of Windows operating systems, Microsoft Office, and general IT infrastructure.
• Familiarity with banking systems or financial software is a plus.
• Strong problem-solving and communication skills.
• Customer service oriented with a helpful, can-do attitude.
• Ability to work independently and under pressure.
• Willingness to start work early to support staff from the beginning of the business day.

Hours

• Monday to Friday, starting at 7:00 AM to ensure early support availability.