Swan is looking for their second Technical Writer. You’ll focus on internal Operations and Product processes and documentation, plus our end-user articles on Zendesk. In time, you might also learn our docs-as-code system and contribute to public Partner documentation.

You’ll be a part of the Operations team and report to Coley, our Lead Technical Writer. Operations is a pillar to Swan’s success, with a mission to provide a flawless end-end customer experience, and our docs are a key element of that experience. The Ops team includes Technical Writing, Technical Account Managers, End-User Support, and Know Your Customer (KYC) folks. We are all about customer obsession and making sure Swan offers the smoothest, most elegant Banking-as-a-Service experience out there!

✨ Your mission

• Swan’s internal processes and Zendesk end-user guides will be your works of art. You’re in charge of cranking up their quality and making them shine.

• Transform complex information into clear and engaging content.

• Lead projects to optimize our documentation (gather feedback).

• Write and fine-tune technical content such as articles, user flows and guides, while keeping to our tone of voice.

• Talk to other teams — a lot. TAM, Ops, Product, Engineering, Marketing, you’ll make all sorts of inquiries and gather information to help improve our documentation.

• Improve and maintain existing writing processes.

✨ You’re a great match if:

• Experience: You have at least two years of practical experience as a Technical Writer. Experience managing documentation and processes in a Content Management System would be a plus.

• You’re a writer: You geek out over finding just the right words.

• Collaboration: You’re comfortable reaching out to all kinds of different colleagues. You’re able to understand the unique challenges they face and figure out together the best way to get things done.

• Systematic: You plan structure in advance and don’t make a mess that you hope to clean up later. Or if that does happen, you really, really care about getting that mess cleaned up 😊.

• Teacher’s attitude: You can turn complex and technical concepts into engaging, clear, and concise messages for our audience.

• Prioritization: You have the ability to prioritize and work on multiple projects simultaneously.

• Start-up mode: You enjoy working in a challenging, fast-paced, target-driven, and team-oriented environment.

• Not afraid to learn new tools: You’re not afraid to play around with new-to-you tools to design the best docs.

• Languages: Exceptional written English, and excellent general English skills. Proficiency in another language would be a plus (especially German, Spanish, Italian, Dutch, Portuguese, or French).

• You leave your ego at the door: You eat up constructive feedback, and are happy to repeatedly revisit old work to make it even better!

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌 

About Swan

✨ Perks of being a Swanee:

• ESOP packages available 😊

• Flexible remote policy, ask us about it!

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

• A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• An interview with Coley, our Lead Technical Writer and a case study 

• Meet the Operations team

• Last interview with Thomas, our Head of Operations