Why join us?

As part of the Customer Success department, this is a fantastic opportunity to leverage your technical and relationships skills in helping our merchants be successful through SlimPay’s solutions. You will have the opportunity to grow in a friendly and collaborative atmosphere, where ground-breaking ideas or day-to-day enhancements are always welcome. Your expertise will contribute to the delight of our customers via top-notch support and world-class product enablement.

Within the customer success department, your main functions will be:

• In relation with Level 1 Support and IT teams, troubleshoot and resolve technical issues encountered by our clients related to API, SFTP and databases
• Search for technical solutions on customer issues and propose solutions
• Train and educate our users in making the best of SlimPay product ane services
• Update the SlimPay Customer Knowledge Base and write associated procedures
• Transversal or internal projects for better processes and customer satisfaction
• New hire mentoring

What are the perks of working at SlimPay?

• Home office
• Ticket restaurant
• Monthly afterwork drinks with the team
• Team-building events
• Monthly All Hands meetings (#sharemoreknowmore)
• And much more!

What do you need to be successful?

• Self-motivation, ability to multitask and pay close attention to small details
• Strong verbal communication skills to respond to customers through phone as well as written communication skills to provide care through email
• Ability to prioritize tasks and complete them in a high-pressure environment
• Enthusiastic about working in a collaborative and team-oriented environment

With advanced training in computer science, you have:

• A good knowledge of PHP, SQL, SHELL, JAVASCRIPT in Unix/Windows environment
• A first experience or strong desire to learn about JIRA, Kibana and Salesforce

What’s next?
In the initial round, you will have a first exchange with the hiring manager, then your future colleagues and finally with our HR team. Get yourself ready, We are keen to meet you!