SlimPay

SlimPay

Customer Care Specialist Level 2

  • CDI 
  • Début :  
  • Paris
  • Télétravail partiel possible

La tribu

SlimPay

SlimPay

  • FinTech / InsurTech
  • De 50 à 250 salariés

Le poste

Customer Care Specialist Level 2

  • CDI 
  • Paris
  • Télétravail partiel possible

Cette offre a été pourvue !

About

Aujourd’hui, avec un grand nombre de secteurs ayant plongé dans l’économie de l’abonnement, la demande de solutions de paiement innovantes ne cesse d’augmenter. Chez SlimPay, nous pensons que le paiement est une étape essentielle au sein du parcours client.

C’est dans ce contexte que SlimPay propose des technologies et des services innovants dans le but de faciliter l’acquisition client, d’augmenter la valeur vie client et de maximiser le chiffre d’affaires des marchands de cette économie ; le tout grâce aux paiements par carte ainsi que par prélèvement bancaire.

SlimPay est le leader européen des paiements B2C de l’économie de l’abonnement et traite d’importants volumes de transactions pour plus de 800 entreprises en Europe. Lancé en France, en 2010, nous nous sommes développés en Espagne, en Italie, en Allemagne, aux Pays-Bas mais aussi au Royaume Uni.

Job description

Why join us?

As part of the Customer Success department, this is a fantastic opportunity to leverage your technical and relationships skills in helping our merchants be successful through SlimPay’s solutions. You will have the opportunity to grow in a friendly and collaborative atmosphere, where ground-breaking ideas or day-to-day enhancements are always welcome. Your expertise will contribute to the delight of our customers via top-notch support and world-class product enablement.

Within the customer success department, your main functions will be:

  • In relation with Level 1 Support and IT teams, troubleshoot and resolve technical issues encountered by our clients related to API, SFTP and databases
  • Search for technical solutions on customer issues and propose solutions
  • Train and educate our users in making the best of SlimPay product ane services
  • Update the SlimPay Customer Knowledge Base and write associated procedures
  • Transversal or internal projects for better processes and customer satisfaction
  • New hire mentoring

What are the perks of working at SlimPay?

  • Home office
  • Ticket restaurant
  • Monthly afterwork drinks with the team
  • Team-building events
  • Monthly All Hands meetings (#sharemoreknowmore)
  • And much more!

Preferred experience

What do you need to be successful?

  • Self-motivation, ability to multitask and pay close attention to small details
  • Strong verbal communication skills to respond to customers through phone as well as written communication skills to provide care through email
  • Ability to prioritize tasks and complete them in a high-pressure environment
  • Enthusiastic about working in a collaborative and team-oriented environment

With advanced training in computer science, you have:

  • A good knowledge of PHP, SQL, SHELL, JAVASCRIPT in Unix/Windows environment
  • A first experience or strong desire to learn about JIRA, Kibana and Salesforce

Recruitment process

What’s next?
In the initial round, you will have a first exchange with the hiring manager, then your future colleagues and finally with our HR team. Get yourself ready, We are keen to meet you!

Meet the SlimPay team

SlimPay

SlimPay

Customer Care Specialist Level 2

  • CDI 
  • Début :  
  • Paris
  • Télétravail partiel possible
Questions and answers about the offer
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