Key Account Manager (KAM)

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 4 ans
Éducation : Bac +5 / Master

Skillup.co
Skillup.co

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Questions and answers about the job

Le poste

Descriptif du poste

Reporting to the Head of Sales, you will structure and execute Account Management at Skillup.

You are in charge of :

Upsell + Renew

  • Upsell & Renew major clients
  • Develop roadmap and objectives with customers, run business reviews and monitor impact
  • Ensure Skillup platform is persistently used and new value points are communicated and established
  • Ensure all contracts are sound and bullet-proof
  • Support CSM team to value and price ad-hoc work
  • Build a community of advocates inside the account
  • Define objectives and retro planning for renew

Customer Satisfaction

  • Give visibility on achievement in Hubspot pipeline of qualified opportunities
  • Supervise customer product requests and complains
  • Manage all customers reviews and referral
  • Is commited to very high level of customer satisfaction

Profil recherché

Preferred experience :

  • Sucessful experience in fast changing SaaS environment
  • Good interpersonal skills and sales experience : you are the client’s business point of contact
  • Very strong organisational skills to plan ahead account management and prioritize actions
  • Professional english is a plus to support Skillup’s international development plan
  • A Bac +5 diploma is required, either via a master’s degree in a business school, or a master’s degree at university

Déroulement des entretiens

Recruitment process :
• Meeting with Julie, TAM
• Meeting with Hugues, Co-founder
• Meeting with Nicolas, Co-founder (Role-Play)
• Meeting with the team in the office, Paris 10

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