About Shotgun

Shotgun is a worldwide event marketplace that enables live event organizers to create amazing events and distribute tickets to evolving communities of users, in France, Portugal, Brazil, or the USA.

We've built an intuitive software to help organizers build and grow their community and make the right decisions all throughout their journey. Shotgun allows them to refocus on what really matters to them: artistic direction and event production.

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're building the platform that connects millions of fans to event producers and artists. Our mission is to make people live amazing experiences in the real world.

 📲 Shotgun is the platform for people who live outside: we are the marketplace where social lives are organized

🌎  Don't forget to follow us on Instagram

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

👩💻👨 Mission

As Shotgun grows, so does our ambition. We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams. Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity.

As an Account Manager (AM), you will manage a portfolio of organizers (clubs, festivals, collectives, etc.), playing a crucial role in our business within the French market throughout their entire lifecycle.

Your responsibilities will begin with onboarding and extend to renewal, including strategic advising, product adoption, performance reviews, and marketing action plans.

Essentially, you will act as both an internal and external project manager, ensuring the growth and satisfaction of our organizers.

🔨What you will do

To develop and nurture your portfolio, your work will be centered around the following pillars:

Client Onboarding

• Identify and understand new organizers' needs and challenges
• Provide tailored product demonstrations to enable them to publish events and manage their community effectively
• Ensure a smooth start and maximize their future usage and satisfaction
• Familiarize them with internal processes (e.g., how to contact the support team, report a bug, etc.)

Client Lifecycle Management & Advising

• Develop and monitor action plans to address organizers' challenges such as acquisition, retention, and monetization
• Conduct regular meetings with organizers to report on KPIs, share updates on Shotgun, and provide results and actionable items to cross-functional stakeholders
• Ensure proper product adoption
• Offer strategic advice to enhance their business operations
• Manage contract renewals

Project Management

This role includes both internal and external project management:

• Gather client needs and escalate them to the appropriate internal stakeholders
• Coordinate cross-functional operations with Marketing, Field Operations, and B2B Support teams
• Collect client feedback on the product in a structured manner to inform the product roadmap

💡 The job is made for you if you...

• Have a proven client-facing experience in one or more of the following fields: Account Management, Customer support, Sales
• Have analytical skills 
• Have a Master's degree in business or any other related field
• Have a proven track record of effectively managing and prioritizing multiple tasks in a fast-paced environment
• You are self-efficient, autonomous, and you don’t mind getting your hands dirty
• Experience in ticketing is a plus
• You’re Paris or Marseille based (We have nice offices there!)

Shotgun is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all backgrounds and strive to ensure that everyone feels valued and respected.

🤩 Perks

✈️ Team Off-sites and team moments: We organise a lot of team moments at Shotgun, because the team is precious to us! 

🕺 Shotgun events vouchers : you will get shotgun credits every quarter

🏋️‍♀️ Gymlib : Shotgun promotes sport activity; you will get preferential rates for various sports halls

🌱 Sustainability mobility bonus: in order to encourage the use of sustainable transportation means, you will be granted a contribution if you are using a personal bike, for example, to get to work.

🍔 Swile Lunch Card: Lunch card and much more: https://www.swile.co/

💊 Alan Health Insurance: We got you covered with Alan

👶 Childcare