Sales Ops Manager

  • CDI 
  • Début :  
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +3
  • > 3 ans

La tribu



  • AdTech / MarTech, E-commerce, Logistics, SaaS / Cloud Services

Le poste

Sales Ops Manager

  • CDI 
  • Début :  
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +3
  • > 3 ans


June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months.

Shipup was created at the end of 2016 by 3 Co Founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

We are a SaaS company that tracks the orders and deliveries of online retailers in real time in order to create a seamless, branded and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful leaving online shoppers more satisfied, complaining less and buying again.

We work with more than 300 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

We are now a team of 40 people and growing at a very fast pace! Our ambition is to become the world leader in ecommerce post-purchase experience.

Job description

More than ever, with the impressive growth in e-commerce during the pandemic, we need to onboard new talent. 💥 That’s where you come in.

As a founding member of the Sales Ops team, you will support the Sales team’s operational success. You will focus on evolving, streamlining, monitoring, and reporting on sales processes and sales performance. In this role, you will be working under the supervision of the VP Sales to:

Duties and Responsibilities

  • Equip our Sales team with the right processes, documentation, workflows, and territories.
  • Be the owner of our CRM and its data quality.
  • Make recommendations to help improve Sales team members’ productivity & performance; proactively review and identify leading and lagging KPIs; constantly challenge/improve existing processes and suggest new ones when needed.
  • Maintain Sales and Sales Ops process documents.
  • Work with marketing on development, management and measurement of shared sales and marketing processes, including lead management.
  • Make sure processes and tools are understood and adhered to by new and existing Sales team members.
  • Become the point of contact for Sales process questions.

Preferred experience

You could be a good fit if :

  • 3+ years of experience in a high-growth SaaS startup with demonstrated cross-functional and collaborative project experience, and a track record of leveraging data for business impact.
  • Proactive, organised, and obsessed with details and accuracy.
  • Have excellent communication skills. Detail oriented, strong grammar and writing skills.
  • Strong cross group collaborator; ability to communicate effectively with Sales Leadership, Marketing and Customer Success.
  • Strong understanding of CRM processes and tools; Salesforce and/or Hubspot certification/experience preferred.
  • You are fluent in French and English.
  • Ability to creatively solve problems with limited resources and input.
  • BS/BA (Bachelor) required; MA(Master) is preferred.

🤩 Why should you apply ?

  • Join us at a magical time: Shipup’s been exponentially growing in the past few months
  • The opportunity to join a fast growing startup, funded by ecommerce experts (Cofounders of Veepee, AlloResto, Cheerz, Blissim Europe, Tediber, Le Petit Ballon…)
  • International team where everyone cares for one another
  • You were here when it was only 40 of us
  • Stylish office located in the heart of Paris (Poissonnière subway station)
  • Lots of perks: Navigo pass for transportation, lunches, dinners, drinks, parties…
  • Insane off-sites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isere…)

Recruitment process

📞30’: Pre-qualification call with Angélique, Talent Acquisition Manager
🖥 Home assignment
🤚🏻60’ interview with Caroline and 60’ interview with Amine, VP Sales
🥗🍻Culture fit
✅ Reference check

If you want to read what our employees are saying about us on Glassdoor ! ✨

Meet the Shipup team

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