More than ever, with the impressive growth in e-commerce during the pandemic, we need to onboard new talent. 💥 That’s where you come in. In Shipup’s fast-paced growth context, more and more e-commerce clients are joining Shipup (That’s a great thing 🎉) and are getting into the crucial stage of onboarding. We are looking for our Onboarding Manager Lead in order to drive the onboarding of our new enterprise clients and contribute directly to the strategic topics.

🗓 Day-to-day

Enterprise Onboarding

• Business & technical onboarding of our clients: kick-off, project management, integration, set up, training…
• Contribute to improving onboarding efficiency by creating materials to help scale onboarding efforts
• Drive the best customer experience leading to success throughout the Onboarding journey
• Handover and collaboration with the CSM Team

Team management

• Manage, lead, and grow Hanna, our first Onboarding Manager
• Monitor the team KPIs to ensure a high level of performance (onboarding duration, onboarding satisfaction, onboarding churn…)

🛠 Strategic projects depending on the business evolution

The guiding principle is: how to scale to manage Shipup’s growth

• Build a strong strategy in order to go upmarket and onboard smoothly our most strategic accounts
• Challenge existing processes and tools and build new ones to have the best self-service onboarding for our mid-market clients.
• Work closely with the US team to provide the best onboarding process according to the US clients needs and market.
• Ensure that our onboarding integration is always optimized thanks to data and clear KPIs.
• Understand and detect market trends, emerging technical needs and future business challenges to drive the best customer experience thanks to the onboarding journey.

What we offer

💰Attractive salary: salary, equity, multiple benefits (meal vouchers, transportation, health insurance…), sponsorship.

🌍 International: multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨)

🏅 Many events outside of work such as lunches, after-works, parties, team building… 😎

🐻 Your well-being: take care of your mental health with therapy sessions via Mokacare and sports activities with ClassPass.

🤩 New renovated office: stylish office located in the heart of Paris (🚉 75010)

🚀 Growth: In 3 years, you will be able to say: “I was there when it was only 50 of us”. Join us at a magical time: Shipup’s been exponentially growing in the past few months.

🧸People-centric company: our people matter, and work-life balance is important at Shipup.

🚇 Being able to work from home three days (of your choice) per week.

• +3 years experience as an Onboarding Manager or Customer Success Manager with onboarding missions or Project Manager in a Tech company.
• You have a first experience in management
• You already have managed multiple projects simultaneously
• You are organized, structured, and thorough
• You have an analytical mind: you always track the impact of your work by measuring key indicators
• You have an excellent level in both written and spoken English. (You’ll be working with some English-speaking clients).

📞30’: Screening call with Angélique - Talent Acquisition Manager
🖥 1h: Live Home assignment with Ségolène - VP CS & Brianna - Lead CSM
✨ 1h30’ meeting with Ségolène & Manon - Chief of Staff
🥗🍻Culture fit
💞 Reference check