Technical Account Manager / Solutions Engineer - AdTech (remote)

CDI
Paris
Salaire : Non spécifié
Télétravail total
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Pubstack
Pubstack

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Le poste

Descriptif du poste

What we are building

Pubstack’s product is an Ad Management platform (SaaS) for web publishers that was created in 2018.

We currently work with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers through a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack now offers the only Ad Management platform that empowers publishers’ monetization teams.

Thanks to its powerful technology, they are able to confidently build highly-efficient ad setups – faster than ever before –, to boost their ad revenue, and to make data-based decisions about their ad stack.

Pubstack works with some of the best online media companies in the world –  including Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and  many more – to ensure they can maintain high inventory quality, make more revenue and deliver exceptional content.

The opportunity:

You will be part of the Customer Success team at Pubstack. Working closely with our Customer Success managers, Account Executives and sales. You will be key to making our Publishers successful for integration, optimization and troubleshooting. A Solution Engineer (TAM) plays a critical role in helping customers onboard and use our Ad Management solutions based on their needs. You act as a bridge between sales , product, technical teams, prospects and customers.;

We are looking for someone based in France.

What will you do?

  • Work closely with your account’s Customer Success Manager to ensure the customer’s long-term health through a world-class support experience.
  • Troubleshoot performance issues, client-side or Google Ad Manager setup
  • Teach and Learn Ad Tech knowledge internally and externally
  • Provide platform training to customers and trial onboardings to prospects
  • Based on your industry knowledge, provide guidance on how to optimize their ad stack setup and generate more revenue.
  • Manage a diverse and complex scope of topics across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Stay on top of the industry trends to become an expert and participate in AdTech webinars/events.
  • Collaborate with the Sales team to demonstrate value in the presales process.
  • Who are we looking for?

  • Experience in a client-facing technical role (as a developer, as a consultant, ...) 
  • Knowledge of vanilla Javascript & troubleshooting experience (dev console)
  • Fluency in both English and French
  • Understanding of the ad tech landscape
  • Excellent analytical skills, ability to process a vast amount of information using SQL and data visualization tools
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Excellency in time management, task prioritization, and evaluation of situational urgency
  • Envie d’en savoir plus ?

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