Customer Operations Coordinator

CDI
Paris
Salaire : 40K à 53K €
Télétravail total

Perifit
Perifit

Cette offre vous tente ?

Questions et réponses sur l'offre

Le poste

Descriptif du poste

We are seeking a new Customer Success Coordinator to join our Customer Success team. Your role will involve collaborating with our team of Customer Success agents, including Technical Support agents. This is a key role to guide our users through the best possible experience, always trying to provide them with the best solution, in the shortest possible time.

Your missions

  • Coordinate our Support team of 10+ agents

  • Address and manage ticket escalations.

  • Call users when we need to further investigate some product issues.

  • Create content for automated and self-service support (Helpcenter articles, automated workflows, AI bots)

  • Ensure quick and efficient resolution of technical issues, consistently collaborating with the technical team and reporting issues to the relevant team

  • Identify friction points and repetitive tasks within the team and resolve them by reviewing and optimizing processes

  • Collect and analyze customer feedback and share insights to other teams (tech, product, marketing)

  • Oversee KPIs performance (CSAT, response time, resolution time, etc.)

  • Coordinate logistics to ensure seamless product delivery from warehouses to customers

    • Relationships with fulfillment partners and warehouses

    • Order allocation to appropriate warehouses within a global e-commerce structure

    • Monitor and optimize shipping costs and quality

    • Streamline our return process


Profil recherché

  • Bachelor’s degree in Business or any related field

  • Proven experience in Customer success. 2-3 years min. in a startup would be ideal

  • Customer-first mindset

  • Excellent interpersonal and communication skills

  • Strong organizational & project management skills. Problem-solving mindset.

  • Able to multitask, prioritize, and manage time effectively

  • You speak and write excellent English and French

  • Knowledge of intercom would be a plus

  • You are a feminist and believe in the right of every woman to have access to fun, effective health solutions. You are comfortable talking about women’s health issues, are not intimidated by the topics of pelvic floor health, the vagina, childbirth and female intimacy in general, and curious to learn more

Advantages

  • ❤️ A chance to impact the lives of millions of women

  • 🚀 Rapid career development in a rapidly growing company

  • 💰 Equity participation (BSPCE) for all employees after the end of the trial period,

  • 🏥 Mutual with excellent health coverage (Alan) 100% financed by the company,

  • 🍱 Swile “restaurant tickets”, 60% covered by the company,

  • 🏋️‍ Free subscription to Classpass to take care of yourself and your health,

  • 🏢 A place where it is good to work in a friendly atmosphere, with spacious offices in the center of Paris. But also the most flexible home-office policy you could wish for: work from wherever you wish as long as the tasks get done !


Déroulement des entretiens

  • Send your CV and a few sentences about why you should be perfect for the role.

  • Screening call

  • Case study & interview

  • Last interview with HR and/or Co-founder

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Service client”.

Voir toutes les offres