Help us digitalize international freight transportation!

OVRSEA is a next-generation multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. They coordinate the transports of 700+ companies across 60 countries, and provide their clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. With already 160 employees globally, they are continuing their growth in 2024 and hiring people internationally!

Are you ready to join us and be a part of this exciting adventure?

The Operations team 🚢

The Operations (Ops) Team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team!

The Ops team serves as the primary point of contact for our customers and acts as a bridge between all our carefully chosen service providers. These providers have been selected based on their commitment to delivering high-quality service, prompt responsiveness, and reliability.

What does it mean to be an Operations Specialist at OVRSEA? 🤔

Our Operations Specialists directly update our clients on the evolution of their transport, inform them on the important stages, guide them amidst constraints and hazards and find the best possible solutions when required.

They are the principal conductors of international transports. Ops Specialits coordinate our chosen service providers (agents, shipping and trucking carriers, customs brokers...). Responsible for delivering our quality of service, they are key pillars of the company and drive its growth.

Your mission

👉 Global transport operations for large imports or exports (70%)

- Support a portfolio of customers.

- Carry-out and organize air, sea, road and rail transport.

- Advise customers and resolve issues proactively.

👉 Customer success management (20%)

- Being the main point of contact with existing clients.

- Finding upsell opportunities.

- Increase client platform usage.

👉 Development, structuring and strategy (10%)

Manage supplier relationships and negotiations (carriers & agents worldwide).

Develop the team’s knowledge (research and production of articles).

Refine operational strategies.

Are you the one?

- You have a strong interest in the transport industry. You are curious by nature, and are never satisfied with the answer “we’ve always done it this way”. Experience with a forwarding agent is a plus, but not essential.

- You can handle challenging situations: Ops days in transportation are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlines. You think solutions rather than problems, and you are able to take initiative.

- You love the client’s relationship and you have excellent communication skills, along with the ability to manage customer relations with diplomacy, assertiveness, and negotiation skills.

- You have a strong interest in the startup environment, and you want to commit to an exciting entrepreneurial adventure.

- Native or fluent Spanish speaker, you also speak English fluently.

What will this job bring you?

- Relational skills: you will interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes.

- We value a strong learning environment at OVRSEA. Continuous learning is very important to us, which will allow you to solve rather complicated problems.

- We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day.

Benefits

🤑 Competitive salary package

🏢 Vibrant work environment & great offices in central location in El Poblenou

🚀 4 weeks onboarding before becoming fully operational in your daily job

🏡 Flexible working from home policy

❤️‍🩹 Private health insurance (Sanitas)

🍽 Lunch voucher (Sodexo)

Still not convinced?

Explore our story, products, teams, and commitments by visiting this Notion.

Get a glimpse of our culture and our #1 value, “Learn together”, through a short video. Learn how we live this value through webinars, cultural presentations, and an immersive onboarding program that will introduce you to the exciting world of international transport.

Ready to join the crazy OVRSEA adventure? Apply now and let's fly together!

Interview Process

- First screening call with Solenne, Hiring manager, or Juliette, Senior Talent Acquisition Manager (30-45').

- Interview (ITW1) with Solenne, Paris-based International Operations Trainer, and Anna, Senior Operations Manager. For this interview step, you will have a practical transport case study to work on (60').

- Interview with Audrey, VP of Operations, and Nacho, Country Manager Spain (45-60').

- Speed recruiting and meeting with the Spanish team in our offices.

- The final proposal! 🙌

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.