The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv!
The Ops Team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability.
In France, the Ops team is composed of 25 people. We are launching this department in Spain so be one of the first one to take part of the adventure (already 2 people in the team)!
What does it mean to be an Ops Manager at OVRSEA?
The Ops Manager communicates in real time with the customer concerning the evolution of the transport, informs him on the important stages, guides him in case of constraints and hazards and is a force of proposal if the situation requires it.
He is also in daily contact with the different service providers chosen (in general 4 to 5 service providers are necessary for an import*: an agent in a foreign country, the shipping company, the customs declarant, and the carrier*) and acts as a link between all the parties involved throughout the duration of the transport.
For all these reasons, the Ops occupies a major role in OVRSEA's activity, which makes it a key pillar for the company.
Transport operations for large imports or exports (80%)
* Supporting a portfolio of customers
* Carrying out air, sea, road and rail transport
* Customer advice and problem-solving proactively
Development, structuring and strategy (20%)
* Relationship and negotiation with carriers and agents worldwide
* Increasing the knowledge of the team (research and writing of articles)
* Operational strategy
What will this job bring you?
Perks & Benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Still not convinced?
Get a glimpse of our culture and our #1 value, “Learn together”, through a short video. Learn how we live this value through webinars, cultural presentations, and an immersive onboarding program that will introduce you to the exciting world of international transport.
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