What are you going to do?
As a Technical Support Specialist for SaaS clients, you will play a crucial part in addressing both infrastructure and product-related challenges for our cutting-edge SaaS projects.

• Diagnose and resolve complex infrastructure and product issues for our SaaS projects.
• Support ETL processes from data extraction, transformation, to loading, ensuring data accuracy and reliability.
• Design, size and support the delivery of clients’ environments
• Demonstrate a proactive approach to customer support, showcasing a keen interest in addressing client queries and issues.
• Participate in on-call duties as needed, ensuring timely responses to critical incidents.
• Provide guidance to Level 2 support teams, offering expertise on technical problem-solving.
• Document troubleshooting procedures, issue resolutions, and best practices to create a comprehensive knowledge base for the support team.

Qualifications:

• Master’s degree in Engineering or equivalent
• Strong experience in Linux, SQL, Bash scripting, Python
• Experience of Apache Nifi (ETL)
• Familiarity with database architectures, data pipeline creation, and management.
• Hands-on experience with DevOps tools and methodologies, particularly Docker and Kubernetes
• Hands-on experience with main cloud providers platforms
• First experience as a DevOps for SaaS projects would be a plus
• Ability to quickly adapt to new environments and challenges.
• Excellent communication skills, with a knack for understanding and translating client requirements.
• Curious mindset with a passion for problem-solving and continuous improvement.
• Excellent communication skills in English. French is a plus.
• Previous exposure to financial domain datasets and analytics is a plus.

Working conditions 

• Permanent position
• Location : Paris 17
• Hybrid working (3 days a week in the office)

How to apply 
Send us your resume and a brief description of why you are interested in joining us, and we will come back to you very shortly!