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Technical Support Specialist (SaaS) - Big Data & Analytics Fintech

CDI
Paris
Salaire : Non spécifié
Début : 27 novembre 2023
Télétravail non autorisé
Expérience : > 2 ans
Éducation : Bac +5 / Master

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Le poste

Descriptif du poste

What are you going to do?
As a Technical Support Specialist for SaaS clients, you will play a crucial part in addressing both infrastructure and product-related challenges for our cutting-edge SaaS projects.

  • Diagnose and resolve complex infrastructure and product issues for our SaaS projects.
  • Support ETL processes from data extraction, transformation, to loading, ensuring data accuracy and reliability.
  • Design, size and support the delivery of clients’ environments
  • Demonstrate a proactive approach to customer support, showcasing a keen interest in addressing client queries and issues.
  • Participate in on-call duties as needed, ensuring timely responses to critical incidents.
  • Provide guidance to Level 2 support teams, offering expertise on technical problem-solving.
  • Document troubleshooting procedures, issue resolutions, and best practices to create a comprehensive knowledge base for the support team.

Profil recherché

Qualifications:

  • Master’s degree in Engineering or equivalent
  • Strong experience in Linux, SQL, Bash scripting, Python
  • Experience of Apache Nifi (ETL)
  • Familiarity with database architectures, data pipeline creation, and management.
  • Hands-on experience with DevOps tools and methodologies, particularly Docker and Kubernetes
  • Hands-on experience with main cloud providers platforms
  • First experience as a DevOps for SaaS projects would be a plus
  • Ability to quickly adapt to new environments and challenges.
  • Excellent communication skills, with a knack for understanding and translating client requirements.
  • Curious mindset with a passion for problem-solving and continuous improvement.
  • Excellent communication skills in English. French is a plus.
  • Previous exposure to financial domain datasets and analytics is a plus.

Working conditions 

  • Permanent position
  • Location : Paris 17
  • Hybrid working (3 days a week in the office)

How to apply 
Send us your resume and a brief description of why you are interested in joining us, and we will come back to you very shortly!

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