Location: Paris, France (on-site preferred; remote from the UK or Germany possible)

About Lemon Learning:

Lemon Learning is a fast-growing tech company specializing in Digital Adoption Platforms (DAPs), trusted by major organizations such as WHO, Emory University, Allianz, Adecco, BNP Paribas, Renault, and Air Liquide.
With over one million users worldwide, our mission is to revolutionize how people learn software, through interactive, in-app guidance that replaces outdated video tutorials and PDF manuals.
Our ambition? To become the European leader in digital adoption, driven by innovation, customer-centricity, and operational excellence.About the Role:
We are looking for an International Customer Success Manager with experience in consulting or client management to join our growing global team.

Fluency in English and German is essential, as you will manage a portfolio of international enterprise clients across Germany, the UK, and other European markets.
You will act as both a trusted advisor and a strategic partner, ensuring that clients gain maximum value from our solution while contributing to Lemon Learning’s international growth.
This position sits at the intersection of consulting, customer success, and business development.

Key Responsibilities:
Client Success & Relationship Management

• Manage and grow a portfolio of enterprise clients across English- and German-speaking regions.

• Build strong relationships with key stakeholders (C-level, IT, HR, Training departments).

• Ensure customer satisfaction and retention through proactive follow-up and strategic guidance.

• Analyze client usage data to recommend adoption and optimization strategies.

Implementation & Consulting

• Act as a project lead for new implementations: define scope, timeline, and deliverables.

• Translate client needs into clear requirements and coordinate delivery with internal teams.

• Provide product training sessions and documentation in English and German.

Strategic Support & Business Development

• Collaborate with the Sales team on pre-sales activities (demos, RFPs, business cases).

• Identify upsell and cross-sell opportunities to expand client accounts.

• Participate in marketing localization efforts for the DACH region and English-speaking markets.

Collaboration & Feedback

• Work closely with the Product team to share customer feedback and influence roadmap priorities.

• Contribute to process improvements to enhance customer experience globally.

Profile We’re Looking For:

• Bilingual or native-level English and German (French is a plus).

• 3+ years’ experience in Customer Success, Account Management, or Consulting within a SaaS or tech environment.

• Strong interpersonal and presentation skills, with the ability to engage senior stakeholders.

• Solid understanding of digital transformation, learning technologies, or software adoption.

• Comfortable in a fast-paced, international startup environment.

• Self-driven, organized, and proactive — you know how to manage priorities autonomously.

What We Offer:

• Competitive compensation package based on experience.

• Hybrid or remote work possible (from the UK or Germany).

• Relocation support for candidates moving to Paris.

• Meal vouchers (€10/day) and transportation allowance (Navigo).

• A multicultural, collaborative, and ambitious environment.

• Regular team events and offsites in Europe.

At Lemon Learning, we foster a culture of diversity, collaboration, and innovation.
 We welcome candidates from all backgrounds who share our passion for empowering users worldwide.

Recruitment Process:

• Interview with our Talent Acquisition Specialist – Let’s get to know each other (15 min)

• Interview with the Project Team Director – Assessing your experience and fit (30 min)

• Interview with the HR Director – Reviewing HR and organizational aspects (15 min)

• Final Interview with our CEO – Strategic alignment and culture fit (15 min)