As part of the Ops Team, you will be involved in :

Agents acquisition : 

• Understand market conditions, trends, develop a strategy for finding potential agents (job opening, targeting & sourcing methods, assessment, closing) and ensure that there are enough qualified candidates in the funnel. 

• Create an excellent candidate experience (processing of applications within 2 days).

• Improve the qualification and quality of agents : you’ll be in charge of pitching the Onepilot missions, vision and what will be expected as being agents.

Reporting and analytics : 

• Identify, monitor and regularly report key metrics (including KPIs and ROI) for your number of candidates, sourcing platforms and productivity tools.

• Use data to analyze and optimize selection processes.

• Identify new tools and technology to improve agent acquisition and operations.

Agents retention : 

• Obtain business and agents feedback on their journey at Onepilot and identify improvement opportunities.

• Create a smooth communication between agents and the different stakeholders.

Ad hoc projects : 

• Participate in projects to improve agents efficiency in collaboration with internal teams (Tech, Product, Ops etc).

• Participate in scale-up of workforce for large customers onboardings.

• Proficiency in Operations, Supply Management or Talent Acquisition Management softwares / applicant tracking systems improvement.

• Data-driven mindset with a passion for achieving goals and tackling new challenges.

• Excellent analytical, communication, and research skills.

• Strong team player and confirmed problem solver.

• Willingness to get hands-on when required.

• Fluent in French and English is necessary, a third language is highly appreciated.

👉 First call with Sarah or Kenza (HR team) to discuss the role & your motivation.

👉 Case study (take approximately 1h to prepare) to prepare and discuss with Victorien our Supply and Project Manager.

👉 Final Interview with Lucas our COO and Brigite our Ops Director.

Join Onepilot and be part of an innovative team dedicated to building the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.