Growth Manager M/F

Onepilot makes outsourcing customer care simple and flexible.
E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users.
Powered with Onepilot tech, our agents turn into support heroes and efficiently solve our client’s end users tickets, across all channels.
Multi-channel. Offices in Paris and London. 140+ customers, founded in 2021.

Numerous opportunities are opening up every week and the prospects for development are significant 🚀

The missions within Onepilot are numerous: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.

A few numbers:

👉 20% monthly growth
👉 +2.000,000 tickets already answered
👉 +€17,5m raised with top investors
👉 +60 employees
👉 +500 agents

Missions

Responsible for our European revenue strategy (France, UK and Germany) your missions will be to :

• Identify, enrich, score and priorize companies that match our ICP (e-merchants: e-commerce, marketplace, mobility, BtoC app, Fintech, Insurtech) depending on specific signals (tools stack, web traffic, customer care hirings, fundraising, ads, new market launch…).

• Identify, enrich and nurture our buyers personas (C-level, Head of e-commerce, Head of care).

• Ensure CRM compliance to ease sales team day to day work.

• Define and implement KPIs to measure the effectiveness of our sales and marketing efforts.

• Define and develop other lead generation channels (SEO, SEA, Social Ads…).

• Improve the site’s conversion rate and propose changes in terms of design and customer experience.

• Build the foundation and scale our growth team.

• Set up KPI monitoring .

Conditions & Benefits

• An attractive package including ESOP

• London and/or Paris based office

• Flexible remote (not on a full basis)

• Regular team events

• Proven +3 years of hands-on experience with marketing automation, business intelligence, data enrichment, and CRM tooling.

• You have already set up at least one B2B acquisition campaign using all the channels at your disposal (e-mailing, paid, search, social etc.).

• Hubspot has no secret for you.

• Adept at ‘test and learn’, you are ready to implement iterative processes.

• Engineer background and/or tech bootcamp (Wagon…) is a plus.

• Curious with a strong entrepreneurial, bootstrap, and result-driven mindset.

• Experience in team management in a fast-growing companywith double-digit annual revenue growth.

• Fluent in French and English.

• Strong interpersonal skills, excellent team player, and fun to work with.

👉 Fit interview with our HR team.
👉 Direct report meeting with a case that should take maximum one hour of preparation. 👉 Final interview with a member of the Onepilot team.

We look forward to getting to know you soon 😊